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Frequently asked questions

We have put together a list of our most commonly asked questions. Choose the relevant area below to view.

Personal/family policies

Existing or prospective customers.

Small & Medium Enterprise schemes

Existing or new schemes with 2+ employees.

Large Corporate schemes

Existing or new schemes with 150+ employees.

Healthcare providers

FAQs by Healthcare providers.


Questions frequently asked by intermediaries.


FAQs covering the website and WPA careers.

Online account

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Find healthcare providers

Search for healthcare providers near you.

Contact us

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