Understanding health insurance
Our useful guides are here to help you understand health insurance, the terminology used and how to make a claim.
What is health insurance?
What is health insurance, how do I choose a policy and how much does it cost?
Why have health insurance?
The benefits of having health insurance in the UK and how it compares to self-pay.
How do I make a claim?
How do I make a health insurance claim, how is this different to a cash benefit claim and what claiming methods are available to me?
Cost of living crisis
Here you will find support information for WPA members who are experiencing financial difficulties.
How can I reduce my premium?
We will show you useful ways you could save money and reduce the cost of your health insurance premium.
What is underwriting?
Find out what underwriting is and what options are available on joining or switching cover.
Switching health insurance providers
If you have an existing health insurance policy there are options available for you to switch your cover to a new provider.
The WPA Health app
Our app provides easy access to manage your membership, as well as pre-authorise new claims 24/7 with just a few simple questions.
Existing members
Useful information and resources for existing WPA members, including guides, offers and details about support services.
WPA Health app
Enhanced features in the palm of your hand.
Available on iOS and Android, and designed specifically for the convenience of our members, WPA Health provides easy access to make a claim 24/7, track claim and benefit limits, access 24/7 Remote GP Services, send and receive secure messages and more! Simply sign-in using your WPA username and password.
Frequently asked questions
We have put together a list of our most commonly asked questions. Choose the relevant area below to view.
Personal/family policies FAQs
Existing or prospective customers.
Small & Medium Enterprise schemes FAQs
Existing or new schemes with 2+ employees.
Large Corporate schemes FAQs
Existing or new schemes with 150+ employees.
Healthcare providers FAQs
FAQs by Healthcare providers.
Intermediaries FAQs
Questions frequently asked by intermediaries.
Other FAQs
FAQs covering the website and WPA careers.
Health & Wellbeing hub
Supporting your health and wellbeing
View our Health & Wellbeing hub for the latest health & wellbeing information articles, videos, member support benefits and other useful support information.
We are here for you
Existing members
Members have access to a range of support services, including 24/7 Remote GP Services, as well as exclusive member offers and ways to manage your membership on the go.
Find healthcare providers
Search for healthcare professionals, hospitals, clinics and scanning centres recognised by WPA in your area.