Help & support

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Your guide to health insurance

Our useful guides are here to help you understand health insurance, the terminology used and how to make a claim.

Understanding health insurance

What is health insurance, how do I choose a policy and how much does it cost?

Why have private health insurance in the UK?

The benefits of having private health insurance in the UK and how it compares to self-pay.

How do I make a claim?

How do I make a health insurance claim, how is this different to a cash benefit claim and what claiming methods are available to me?

Health insurance glossary

View our guide to some of the key words and phrases commonly used in health insurance.

Cost of living crisis

Here you will find support information for WPA members who are experiencing financial difficulties.

How can I reduce my premium?

We will show you useful ways you could save money and reduce the cost of your health insurance premium.

What is underwriting?

Find out what underwriting is and what options are available on joining or switching cover.

Switching health insurance providers

If you have an existing health insurance policy there are options available for you to switch your cover to a new provider.

The WPA Health app

Our app provides easy access to manage your membership, as well as pre-authorise new claims 24/7 with just a few simple questions.

Existing members

Useful information and resources for existing WPA members, including guides, offers and details about support services.

Shared Responsibility and Excess options

Find out more about our Shared Responsibility (co-payment) and Excess policy options.

Clinical negligence and personal injury claims

Understand your obligations in clinical negligence and personal injury claims to protect cover and avoid unexpected costs.

Premium hospitals

Details of the additional hospitals available, on selected policies/schemes, with the Premium Hospitals option.

Long-Term and Related Conditions

Guidance on long-term conditions and associated related conditions including any undiagnosed symptoms.

WPA Health app

Enhanced features in the palm of your hand.

Available on iOS and Android, and designed specifically for the convenience of our members, WPA Health provides easy access to make a claim 24/7, track claim and benefit limits, access Remote GP Services, send and receive secure messages and more! Simply sign-in using your WPA username and password.

Frequently asked questions

We have put together a list of our most commonly asked questions. Choose the relevant area below to view.

Personal/family policies

Existing or prospective customers.

SME schemes

Schemes with 2+ employees.

Large Corporate schemes

Schemes with 100+ employees.

Healthcare providers

FAQs by Healthcare providers.

Intermediaries

Questions frequently asked by intermediaries.

Other

FAQs covering the website and WPA careers.

Health & Wellbeing hub

Supporting your health and wellbeing

View our Health & Wellbeing hub for the latest health & wellbeing information articles, videos, member support benefits and other useful support information.

Health & Wellbeing hub

We are here for you

Existing members

Members have access to a range of support services, including Remote GP Services, as well as exclusive member offers and ways to manage your membership on the go.

Existing members

Find healthcare providers

Search for healthcare professionals, hospitals, clinics and scanning centres recognised by WPA in your area.

Healthcare providers

Contact us

Find the right number to call, view our opening hours or send us an email.