Small & Medium Enterprise scheme FAQs
View our frequently asked questions. Choose a topic to find out more.
Existing customers
Our postal address is:
Enterprise Business Division
WPA Ltd
Rivergate House
Blackbrook Park
Taunton
Somerset
TA1 2PE
Please include your WPA customer number with any correspondence.
To view your email, simply sign in to your secure online account and navigate to the 'Communication' section, which stores all correspondence sent to you from WPA or select the 'Contact' option within our WPA Health app.
Once we have processed the invoice we will send you a claim statement confirming the amount we have paid to the provider and the amount you will need to settle directly to them. We will include details of the invoice and contact details for the provider.
It is important that we receive the originals of all invoices and receipts to satisfy our auditing requirements. These can be submitted via our WPA Health app or My WPA. Alternatively, please post these, along with your WPA customer number, to:
Enterprise Business Division
WPA Ltd
Rivergate House
Blackbrook Park
Taunton
Somerset
TA1 2PE
A report can be run under the 'Your Members' section of your secure online account. Simply click the 'Request a membership listing/P11D report' link and enter the date range and report type. The report can then be retrieved under the 'Uploaded Reports' tab, located within the 'Communication' section.
Yes, all changes that affect your premium will show on your invoice. This will be sent monthly if you pay by monthly direct debit, or quarterly for all other payment methods.
Our Remote GP service includes a remote GP helpline, video consultations, private prescriptions, health information and onward specialist referral. You can use the WPA Health app to set up an appointment or you can login to the secure area of the WPA website and obtain the Remote GP phone number to call their helpdesk.
Please speak with your company directly and they can advise on eligibility for family members.
Prospective customers
Either contact your local WPA Healthcare Practice or contact our Head Office on 01823 625247 / quotesteam@wpa.org.uk.
Currently uninsured:
Company postcode, start date, membership list detailing employee age/date of birth and family type (e.g. single, joint, family, one parent), desired benefits/level of cover.
Currently insured with another provider:
Company postcode, renewal date, current insurer, current plan/benefits, current premium, renewal premium, membership list detailing employee age/date of birth and family type (e.g. single, joint, family, one parent), desired benefits/level of cover.
The minimum group size is 2 employees, although these 2 must live at separate addresses.
No, we have a range of products to suit all companies.
Group scheme members need to be directly involved in the business, e.g. employed, a director, partner or proprietor.
