Q: What information do you need in order to quote for an Enterprise group scheme?

Currently uninsured: Company postcode, start date, membership list detailing employee age/date of birth and family type (e.g. single, joint, family, one parent), desired benefits/level of cover. Currently insured with another provider: Company postcode, renewal date, current insurer, current plan/benefits, current premium, renewal premium, membership list detailing employee age/date of birth and family type (e.g. single, joint, family, one parent), desired benefits/level of cover.

Question 1

What is the postal address for Enterprise group schemes?

Accepted Answer

Our postal address is:

Enterprise Business Division
WPA Ltd
Rivergate House
Blackbrook Park
Taunton
Somerset
TA1 2PE

Please include your WPA customer number with any correspondence.

Question 2

How do I retrieve an email that I have been sent from WPA?

Accepted Answer

To view your email, simply sign in to your secure online account and navigate to the 'Communication' section, which stores all correspondence sent to you from WPA or select the 'Contact' option within our WPA Health app.

Question 3

As an Enterprise group scheme member, how do I pay my Shared Responsibility/Excess?

Accepted Answer

Once we have processed the invoice we will send you a claim statement confirming the amount we have paid to the provider and the amount you will need to settle directly to them. We will include details of the invoice and contact details for the provider.

Question 4

As an Enterprise group scheme member, can I email you my invoices and receipts?

Accepted Answer

It is important that we receive the originals of all invoices and receipts to satisfy our auditing requirements. However, due to the current Covid-19 situation we will accept copies of invoices and proof of payment/receipts by email. Please email to customerservices@wpa.org.uk. Alternatively, please post these, along with your WPA customer number, to:

Enterprise Business Division
WPA Ltd
Rivergate House
Blackbrook Park
Taunton
Somerset
TA1 2PE

Question 5

As an Enterprise group scheme contact, can I have a report to show the P11D contributions for our members?

Accepted Answer

A report can be run under the 'Your Members' section of your secure online account. Simply click the 'Request a membership listing/P11D report' ink and enter the date range and report type. The report can then be retrieved under the 'Uploaded Reports' tab, located within the 'Communication' section.

Question 6

As an Enterprise group scheme contact, will I receive a new invoice when I add or remove a member?

Accepted Answer

Yes, all changes that affect your premium will show on your invoice. This will be sent monthly if you pay by monthly direct debit, or quarterly for all other payment methods.

Question 7

As an Enterprise group scheme member, how can I book an appointment using the Remote GP service?

Accepted Answer

Our Remote GP service includes a 24/7 private GP Helpline, video consultations, private prescriptions, health information and onward specialist referral. You can use the WPA Health app to set up an appointment or you can login to the secure area of the WPA website and obtain the Remote GP phone number to call their helpdesk.

Question 8

How do I get an Enterprise group scheme quotation?

Accepted Answer

Either contact your local WPA Healthcare Practice or contact our Head Office on 01823 625247 / quotesteam@wpa.org.uk

Question 9

What information do you need in order to quote for an Enterprise group scheme?

Accepted Answer

Currently uninsured:
Company postcode, start date, membership list detailing employee age/date of birth and family type (e.g. single, joint, family, one parent), desired benefits/level of cover.

Currently insured with another provider:
Company postcode, renewal date, current insurer, current plan/benefits, current premium, renewal premium, membership list detailing employee age/date of birth and family type (e.g. single, joint, family, one parent), desired benefits/level of cover.

Question 10

What is your minimum Enterprise group size?

Accepted Answer

The minimum group size is 2 employees, although these 2 must live at separate addresses.

Question 11

Is there a maximum Enterprise group size?

Accepted Answer

No, we have a range of products to suit all companies.

Question 12

Who is eligible to join the Enterprise group scheme?

Accepted Answer

Group scheme members need to be directly involved in the business, e.g. employed, a director, partner or proprietor.

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