Healthcare providers FAQs
View our frequently asked questions. Choose a topic to find out more.
Individual providers
You can track the progress of any invoices you have submitted to WPA by signing in to your secure area of the WPA website.
Information required for assessment
1. Patient details
- Patient name
- Address
- Date of Birth
- WPA customer number
2. Treatment details
- Treatment date
- Full description of treatment
- Procedure code (if appropriate)
- Fee amount
3. Provider details
- Provider name
- Address
- Contact details
- WPA provider number
- Bank account details
- Invoice number
- Invoice date
Methods of billing accepted by WPA
Invoice upload
PDF invoices can be submitted to us directly using our invoice upload facility, available in the provider secure login area. This is a free, fast and secure method of submitting invoices to us. For recognised providers, it is simple to register online to access your account.
Electronic invoicing
Over the last 5 years, we have been accepting electronic invoices through Healthcode. This is a fast and secure way of submitting invoices to the majority of health insurers. It is our experience that for those providers submitting electronic invoices it significantly reduces assessment times, enabling improved turnaround of invoices, in particular those submitted around our scheduled payment dates. To find out more please visit: www.healthcode.co.uk.
Post and email options are also available if required. Please contact us for details.
You can register for WPA recognition online. Please click here for more information.
You can view copies of any payment advices we have sent you by signing in to your secure area of the WPA website.
Hospitals & clinics
All aged debt queries should be emailed once a month on an Excel spreadsheet to: ageddebt@wpa.org.uk.
Outstanding balance queries should be queried on a monthly basis to ensure that debt does not exceed six months, should it be discovered that an invoice has not been previously received. We recommend this is submitted month end, following allocation of WPA's payment.
WPA dispatch payment to the Provider's nominated bank account by BACS Direct Credit transfer on or around the 1st and 15th of each month for those claims which have been assessed and certified as being allowable during the preceding month. WPA will investigate and report on outstanding balances older than 40 days and all shortfall queries confirmed on a payment advice of which a breakdown is required.
You can use our Aged Debt Template or use it as a guide as to the level of information required.
Please call WPA on 01823 625000. You will be required to provide the following information for data protection purposes:
- Patient Name
- Address
- Date of Birth
- Name of Controlling Specialist
You can view WPA's CCSD Schedule, including the hospital classification of specific codes, by clicking here.
Please call the Provider Services team on 01823 625278.
Please call the Provider Services team on 01823 625278.
