Q: How can I bill WPA?

Information required for assessment Patient details Patient name Address Date of Birth WPA customer number Treatment details Treatment date Full description of treatment Procedure code (if appropriate) Fee amount Provider details Provider name Address Contact details WPA provider number Bank account details Invoice number Invoice date Methods of billing accepted by WPA Electronic invoicing Over the last 5 years, we have been accepting electronic invoices through Healthcode. This is a fast and secure way of submitting invoices to the majority of health insurers. It is our experience that for those providers submitting electronic invoices it significantly reduces assessment times, enabling improved turnaround of invoices, in particular those submitted around our scheduled payment dates. To find out more please visit: www.healthcode.co.uk/medical-billing/medical-billing Paper Please post to: WPA Ltd Rivergate House Blackbrook Park Taunton Somerset TA1 2PE Email Please email to: providerservices@wpa.org.uk

Q: How can I pre-authorise treatment?

Please call WPA on 01823 625000 . You will be required to provide the following information for data protection purposes: Patient Name Address Date of Birth Name of Controlling Specialist

Q: How do I register for provider recognition?

Please call the Provider Services team on 01823 625170 , Option 2.

Q: How can I request a copy of a payment advice?

Please call the Provider Services team on 01823 625170 , Option 2.

Question 1

How can I obtain an update on an outstanding balance?

Accepted Answer

You can track the progress of any invoices you have submitted to WPA by signing in to your secure area of the WPA website.

Question 2

How can I bill WPA?

Accepted Answer

Information required for assessment

Patient details
- Patient name
- Address
- Date of Birth
- WPA customer number
Treatment details
- Treatment date
- Full description of treatment
- Procedure code (if appropriate)
- Fee amount
Provider details
- Provider name
- Address
- Contact details
- WPA provider number
- Bank account details
- Invoice number
- Invoice date

Methods of billing accepted by WPA

Electronic invoicingOver the last 5 years, we have been accepting electronic invoices through Healthcode. This is a fast and secure way of submitting invoices to the majority of health insurers. It is our experience that for those providers submitting electronic invoices it significantly reduces assessment times, enabling improved turnaround of invoices, in particular those submitted around our scheduled payment dates. To find out more please visit: www.healthcode.co.uk/medical-billing/medical-billing

PaperPlease post to:
WPA Ltd
Rivergate House
Blackbrook Park
Taunton
Somerset
TA1 2PE

EmailPlease email to:
providerservices@wpa.org.uk

Question 3

How do I register for provider recognition?

Accepted Answer

You can register for WPA recognition online. Please click here for more information.

Question 4

How can I obtain copy payment advices?

Accepted Answer

You can view copies of any payment advices we have sent you by signing in to your secure area of the WPA website.

Question 5

How can I obtain an update on an outstanding balance?

Accepted Answer

All aged debt queries should be emailed once a month on an Excel spreadsheet to: providerservices@wpa.org.uk.

Outstanding balance queries should be queried on a monthly basis to ensure that debt does not exceed six months, should it be discovered that an invoice has not been previously received. We recommend this is submitted month end, following allocation of WPA's payment.

WPA dispatch payment to the Provider's nominated bank account by BACS Direct Credit transfer on or around the 24th of each month for those claims which have been assessed and certified as being allowable during the preceding month. WPA will investigate and report on outstanding balances older than 40 days and all shortfall queries confirmed on a payment advice of which a breakdown is required.

You can use our Aged Debt Template or use it as a guide as to the level of information required.

Question 6

How can I pre-authorise treatment?

Accepted Answer

Please call WPA on 01823 625000. You will be required to provide the following information for data protection purposes:

Patient Name
Address
Date of Birth
Name of Controlling Specialist

Question 7

What is WPA's classification for a specific CCSD Code?

Accepted Answer

You can view WPA's CCSD Schedule, including the hospital classification of specific codes, by clicking here.

Question 8

How do I register for provider recognition?

Accepted Answer

Please call the Provider Services team on 01823 625170, Option 2.

Question 9

How can I request a copy of a payment advice?

Accepted Answer

Please call the Provider Services team on 01823 625170, Option 2.

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