Everyone hopes they'll never need to use their health insurance. But should you need to access your benefits and make a claim, you expect your insurance provider to be there for you. The following is designed to help you understand the treatment lifecycle, the difference between a medical insurance claim and a cash plan claim as well as taking you through the different ways you can claim, depending on your circumstances and preferences.
You can still claim for a cash benefit using the WPA Health app, My WPA login or by contacting our helpdesk, but unlike a health insurance claim we will reimburse you directly into your bank account (subject to benefit limits and level of cover) once you have paid the provider and submitted an eligible claim. All claims must be submitted within 6 months of the treatment taking place.