Large Corporate scheme FAQs

Our postal address is:

Major Corporate Division

WPA Ltd

Rivergate House

Blackbrook Park

Taunton

Somerset

TA1 2PE

Please include your WPA customer number with any correspondence.

Your customer number will be detailed on the documents issued upon joining your scheme. Alternatively, you can find this by signing in to your secure online account.

Your claim reference will be detailed on the authorisation letter/email issued when you started your claim. We can also send this to you by SMS if we have your mobile number. Alternatively, you can find this by signing in to your secure online account.

It is important that we receive the originals of all invoices and receipts to satisfy our auditing requirements. These can be submitted via our WPA Health app or My WPA. Alternatively, please post these, along with your WPA customer number, to:

Major Corporate Division

WPA Ltd

Rivergate House

Blackbrook Park

Taunton

Somerset

TA1 2PE

At WPA, we take the security of your personal information very seriously. As such, we want to ensure that any emails, which may include medical information, are sent securely. Signing in to WPA's secure website or WPA Health app provides an additional layer of protection.

Once we have processed an invoice where you are required to make a payment, we will send you a claim notification confirming the amount we have paid to the provider and the amount that you will need to settle directly with them. We will include details of the invoice and the relevant contact information for the provider. Claim notifications are produced routinely but may not always follow immediately following the processing of an invoice.

You are unable to attach documents to emails that are sent via your WPA secure portal, therefore please send any attachments through via email to mcd@wpa.org.uk, please ensure your customer number is quoted on the subject line.

Yes, anyone can contact us to set up a claim but we will require consent from the member you are calling about in order to speak freely in connection with any claims/invoices. If you have dependants on the scheme, you are able to contact us on their behalf if they are under 16; if they are over the age of 16 we will require consent from the member you are calling about.

We understand that sometimes it will not be possible for the member to give this consent and so we would ask that you contact the helpdesk so we could assess each case.

In order to make a reimbursement on your scheme, we do require the Scheme member to contact us with their bank details as we are unable to hold bank details for any other members of the scheme.

Our Remote GP service includes a remote GP helpline, video consultations, private prescriptions, health information and onward specialist referral. You can use the WPA Health app to set up an appointment or you can login to the secure area of the WPA website and obtain the Remote GP phone number to call their helpdesk.