Question 1

What is the postal address for Large Corporate schemes?

Accepted Answer

Our postal address is:

Major Corporate Division
WPA Ltd
Rivergate House
Blackbrook Park
Taunton
Somerset
TA1 2PE

Please include your WPA customer number with any correspondence.

Question 2

Where do I find my customer number / claim reference?

Accepted Answer

Your customer number will be detailed on the documents issued upon joining your scheme. Alternatively, you can find this by signing in to your secure online account.

Your claim reference will be detailed on the authorisation letter/email issued when you started your claim. We can also send this to you by SMS if we have your mobile number. Alternatively, you can find this by signing in to your secure online account.

Question 3

As a Large Corporate scheme member, can I email you my invoices and receipts?

Accepted Answer

It is important that we receive the originals of all invoices and receipts to satisfy our auditing requirements. However, due to the current Covid-19 situation we will accept copies of invoices and proof of payment/receipts by email. Please email to customerservices@wpa.org.uk. Alternatively, please post these, along with your WPA customer number, to:

Major Corporate Division
WPA Ltd
Rivergate House
Blackbrook Park
Taunton
Somerset
TA1 2PE

Question 4

Why do I have to sign in to WPA’s secure website in order to retrieve my emails?

Accepted Answer

At WPA, we take the security of your personal information very seriously. As such, we want to ensure that any emails, which may include medical information, are sent securely. Signing in to WPA’s secure website or WPA Health app provides an additional layer of protection.

Question 5

As a Large Corporate scheme member, how do I pay my Shared Responsibility/Excess?

Accepted Answer

Once we have processed an invoice where you are required to make a payment, we will send you a claim notification confirming the amount we have paid to the provider and the amount that you will need to settle directly with them. We will include details of the invoice and the relevant contact information for the provider. Claim notifications are produced routinely but may not always follow immediately following the processing of an invoice.

Question 6

As a Large Corporate scheme member, how do I email a document to you?

Accepted Answer

You are unable to attach documents to emails that are sent via your WPA secure portal, therefore please send any attachments through via email to mcd@wpa.org.uk, please ensure your customer number is quoted on the subject line.

Question 7

Can anyone in my family contact you?

Accepted Answer

Yes, anyone can contact us to set up a claim but we will require consent from the member you are calling about in order to speak freely in connection with any claims/invoices. If you have dependents on the scheme, you are able to contact us on their behalf if they are under 16; if they are over the age of 16 we will require consent from the member you are calling about.

Question 8

What if the member is too unwell to give consent to discuss any claims on their behalf?

Accepted Answer

We understand that sometimes it will not be possible for the member to give this consent and so we would ask that you contact the helpdesk so we could assess each case.

Question 9

Can you use my partners bank details for reimbursement?

Accepted Answer

In order to make a reimbursement on your scheme, we do require the Scheme member to contact us with their bank details as we are unable to hold bank details for any other members of the scheme.

Question 10

As a Large Corporate scheme member, how can I book an appointment using the Remote GP service?

Accepted Answer

Our Remote GP service includes a 24/7 private GP Helpline, video consultations, private prescriptions, health information and onward specialist referral. You can use the WPA Health app to set up an appointment or you can login to the secure area of the WPA website and obtain the Remote GP phone number to call their helpdesk.

Question 11

How do I get a Large Corporate scheme quotation?

Accepted Answer

Please email your request to mcdquotes@wpa.org.uk or, to discuss an option in more detail, please call our Business Development team on 0344 412 2251.

Question 12

What is the minimum Large Corporate scheme group size?

Accepted Answer

Generally we will quote for 150 employees or more, but please speak to one of our Business Development team on 0344 412 2251 if you have any specific queries.

Question 13

Do WPA administer a hospital/consultant list?

Accepted Answer

WPA operate and firmly believe in a freedom to choose approach meaning that there are no restricted referral networks in place. We believe this gives members the peace of mind that, should they ever need to have treatment, they can have it at a time, place and under the care of a specialist of their choosing.

Question 14

What are WPA’s Large Corporate product offerings?

Accepted Answer

We can provide Corporate Deductible and Corporate Healthcare Trust arrangements as well as offering Dental and Cash Plans or hybrid schemes which enable a hybrid of PMI and cash plans.

Question 15

Do WPA facilitate bespoke care pathways?

Accepted Answer

Yes, we have many pathways available including musculoskeletal, mental health and cancer diagnosis. More information on these pathways can be provided by our Business Development team on 0344 412 2251.

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