Intermediaries FAQs
View our frequently asked questions. Choose a topic to find out more.
Personal/family policies
Once we have processed the invoice, we will send your client a claim notification confirming the amount we have paid to the provider and the amount they will need to settle directly with them. We will include details of the invoice and contact details for the provider.
Your client can make a cash plan claim online by signing in to their secure online account or by downloading the WPA Health app. In some cases, your client may be prompted to download a claim form to send to us along with the original invoices or receipts that need to accompany the claim.
At WPA, we handle extremely sensitive personal information, and we may need to communicate with your client via email which could include details of their medical problems. As such, we want to ensure that this information is transferred in the most secure way possible. Their online account provides an extra layer of protection.
The claim notification will not consider any payments your client has made to a provider, even if you have submitted a receipted invoice. The purpose of the notification is to provide your client with information on the invoice received, our payments and any shortfalls against the terms of their policy.
Depending on their current underwriting your client may be eligible for WPA Switch Underwriting. Please view our 'What is underwriting?' page for more information.
Exclusively for intermediaries, iZone is an online portal that allows easier and swifter administration of your business, giving you more control and functionality at your fingertips, including access to our quotation system. You can register for iZone here. Alternatively, should you wish to discuss a quote in more detail, you can contact us on 01823 625092 or email retailbrokersales@wpa.org.uk.
The collection date will be in or around their join date (or the specific date of the month) and this can't be changed. So, for example, if your client starts their policy on 5 January and pays monthly, their collection date will be on or around the 5th of each month.
Small & Medium Enterprise (SME) / Commercial policies (Age Rated schemes)
Renewal terms are available 6 weeks prior to the group renewal date and will be issued via their preferred method of contact. However, copies can also be retrieved by signing in to your secure area of the WPA website, iZone, WPA's online portal for intermediaries.
The progress of any applications submitted online can be tracked by signing in to your secure area of the WPA website, iZone, WPA's online portal for intermediaries. The 'Application tracker' will allow you to resend or edit the invitation and see whether or not the applicant has submitted it to WPA.
Please email your renewal quote request to ebd@wpa.org.uk.
WPA offer a range of discounts from gym memberships to health screenings. In order to take advantage of these discounts, members need to sign in to their secure online account and click on the 'Offers' tab.
New joiner underwriting terms depend on the product and the method of underwriting applied/agreed at the point the group scheme joined WPA. These include Moratorium, Fully Underwritten and Switch for Enterprise Flexible Benefits (EFB), as well as MHD H&C (Heart and Cancer) and MHD for larger schemes on Precision Corporate Healthcare (PCH). To discuss these options in full, please contact us on 01823 625270 or email ebdadmin@wpa.org.uk.
Child dependants can remain on cover up to the age of 25, provided they remain unmarried and are living at the family home. After the age of 25, they can remain on cover as an Overage Dependant, however this will incur an additional cost. Please contact us for more details.
If you have an Agency with WPA, simply email your quotation request to us at smequotes@wpa.org.uk detailing the company name and postcode, the start/renewal date, a membership list, benefit and underwriting requirements, where the scheme is currently insured, as well as your current and renewal premiums. If you do not have a WPA Agency, we are unable to provide you with a quotation at this time.
Currently uninsured:
Company postcode, start date, membership list detailing employee age/date of birth and family type (e.g. single, joint, family, one parent), desired benefits/level of cover.
Currently insured with another provider:
Company postcode, renewal date, current insurer, current plan/benefits, current premium, renewal premium, membership list detailing employee age/date of birth and family type (e.g. single, joint, family, one parent), desired benefits/level of cover.
The minimum group size for currently uninsured schemes is 2 employees, although these 2 must live at separate addresses. For groups looking to transfer and retain existing underwriting, the minimum group size is 2 employees.
No, we have a range of products to suit all companies.
Company Scheme Members need to be directly involved in the business, e.g. employed, a director, partner, or proprietor.
Large Corporate schemes
If you are unsure of the Relationship Manager/Administrator, please phone us on 01823 625316 and we can supply their individual contact details.
Please send any documentation to mcdadmin@wpa.org.uk. Alternatively, you can phone us on 01823 625316.
You can access and download a number of reports by signing in to your secure area of the WPA website, iZone, WPA's online portal for intermediaries.
WPA offer a range of discounts from gym memberships to health screenings. In order to take advantage of these discounts, members need to sign in to their secure online account and click on the 'Offers' tab.
Please contact our new business team on 01823 625051 or mcdquotes@wpa.org.uk.
Generally, we will quote for 100 employees or more, but please speak to one of our Business Development team if you have any specific queries.
Please email your request to mcdquotes@wpa.org.uk or to discuss an option in more detail, please call our Business Development team on 01823 625051.
WPA operate and firmly believe in a freedom to choose approach meaning that there are no restricted referral networks in place. We believe this gives members the peace of mind that, should they ever need to have treatment, they can have it at a time, place and under the care of a specialist of their choosing. Depending on the cover chosen for you by your employer, some members may not have access to our Premium Hospitals. Please check your level of benefit if you are unsure.
We offer contracts of insurance through our Absolute Health (Fully Insured & optional Group Deductible) and Corporate Deductible products. We also offer Healthcare Trust Administration Services through our wholly owned subsidiary, WPA Protocol PLC, with Aggregate and Specific Stop Loss Insurance contracts through WPA. In addition, we have alternative solutions in the form of WPA LifeStage Health and Digital Health which supports employers with meeting D&I targets and offering healthcare support to their entire workforce.
Yes, more information on these pathways can be provided by your WPA Relationship Manager and/or Business Development Consultant.
General
Exclusively for intermediaries, iZone allows easier and swifter administration of your business, giving you more control and functionality at your fingertips. You can register for iZone here.
Sign in to iZone to view all your commission statements.
If you have a query regarding the commission that has been paid, or is due to be paid, please email feesteam@wpa.org.uk or call 01823 813990 and select the 'commission' option.
Please contact 01823 625092 (option 5) for further information.
If you have forgotten your log in details please click here and select 'Forgotten your Username', 'Forgotten your Password' or 'Forgotten both your Username and Password' as required. Please note that this requires manual authorisation and will be completed during office hours.
