Personal/family policy FAQs
View our frequently asked questions. Choose a topic to find out more.
Existing customers
Our postal address is:
Private Client Division
WPA Ltd
Rivergate House
Blackbrook Park
Taunton
Somerset
TA1 2PE
Please include your WPA customer number with any correspondence.
Please include your WPA customer number and full name in any email correspondence to: customerservice@wpa.org.uk.
For cash benefit claims, please upload original invoices and proof of payment via our WPA Health app or My WPA.
In some cases, you may be prompted to complete and return a Claim Form to us with the original invoices and proof of payment.
Once we have processed the invoice, we will send you a claim notification confirming the amount we have paid to the provider and the amount you will need to settle directly to them. We will include details of the invoice and the provider's contact information.
At WPA we manage sensitive personal information, and we may need to communicate with you via email including details of your medical claims. As such, some of our e-mails are sent via your secure online account which can be accessed at My WPA or via the WPA Health app.
The claim notification will not take into account any payments you have made to a provider even if you have submitted a receipted invoice. The purpose of the statement is to provide you with information on the invoice received, our payments and any shortfalls against the terms of your policy.
Prospective customers
You must be resident in the UK and registered with an NHS GP for a minimum of 6 months before the start of your policy.
An excess is the amount you have to pay towards the cost of your eligible treatment before we provide any benefit. Once your excess has been paid, we will provide benefit for your eligible treatment costs for the remainder of that policy year within your benefit limits. Please see our Shared Responsibility and Excess options page for more information.
Yes, you can apply online. The first step is to get a quote using our online quote system. If you need assistance or if you would like to discuss this further, please call us on 01823 625050.
