We provide access to the sort of healthcare that we want for ourselves and our families. We’ve been helping our members as a not-for-profit organisation since 1901. That’s quite a while now and, because we're good at it, that’s all we do. Just health insurance. No distractions.View all our awards
As a not-for-profit company, committed to transparency in all that we do, we recognise the importance of sharing details of our company reports and structures.
We're not hampered by the demands of shareholders motivated to make a profit, meaning we're free to act differently from the rest. We focus on the service we provide to our members. We're all trained first and foremost to listen. To ask questions with empathy, respect and understanding. To give the best advice. To never rush. To care.
This focus on customer service has seen us settle some £0.8bn in claims in the last ten years, with only 9 FOS adjudications against us.