We provide access to the sort of healthcare that we want for ourselves and our families. We’ve been helping our members as a not-for-profit organisation since 1901. That’s quite a while now and, because we're good at it, that’s all we do. Just health insurance. No distractions.Find out more about where we have come from
We're not hampered by the demands of shareholders motivated to make a profit, meaning we're free to act differently from the rest. We don't set ourselves sales targets. Instead, we focus on the service we provide our members. We're all trained first and foremost to listen. To ask questions with empathy, respect and understanding. To give the best advice. To never rush. To care.
This focus on customer service has seen us settle some £0.8bn in claims in the last ten years, with only 9 FOS adjudications against us.
We are one of the few insurers to volunteer details of ombudsman complaints against us.
We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Registration No. 202608).