About us

Just health insurance. No distractions.

We provide access to the sort of healthcare that we want for ourselves and our families. We’ve been helping our members as a not-for-profit organisation since 1901. That’s quite a while now and, because we're good at it, that’s all we do. Just health insurance. No distractions.

By partnering with like-minded individuals and companies, we offer groundbreaking personal and business health insurance policies that have truly revolutionised healthcare in the UK. From funding cancer drugs not readily available on the NHS, the first benefit of its kind, to being recognised by the World Health Organisation as leading in the development of new policies that reduce costs for our members.

Service excellence

Our award-winning service excellence and specialist clinical teams provide dedicated and personal claims management to support our customers with complex clinical needs.

Having won numerous consumer awards, we continually strive to outshine the competition and deliver policies our members trust.

Everyone hopes they’ll never need to use their health insurance.

Should the worst happen, and you need to make a claim, you expect your insurance provider to be there for you. When you buy our health insurance, you buy our promise that we’ll deliver.

After you’ve made a claim you’re sent an invitation to rate the service you received from us during the process.

Customers rate our service as 5 star, with an average rating of 4.7 out of 5.
Data recorded between 1st July 2019 and 30th June 2020. 8,401 responses received.

Consultants' opinion of WPA

When it comes to your treatment, we prioritise clinical best practice over commerciality.

Find out more about a recent independent survey of consultants carried out by Populus - a member of the British Polling Council and a leading market research company.

Purpose and principles

We're not hampered by the demands of shareholders motivated to make a profit, meaning we're free to act differently from the rest. We don't set ourselves sales targets. Instead, we focus on the service we provide our members. We're all trained first and foremost to listen. To ask questions with empathy, respect and understanding. To give the best advice. To never rush. To care.

This focus on customer service has seen us settle some £0.8bn in claims in the last ten years, with only 9 FOS adjudications against us.

We are one of the few insurers to volunteer details of ombudsman complaints against us.

International Standard Accreditations

On an annual basis we are independently audited by the BSI certification body for the following internationally recognised standards:

Quality Management: ISO 9001:2015

The internationally recognised Standard for Quality Management systems placing emphasis on
achieving customer satisfaction and continual improvement.

Business Continuity Management: ISO 22301:2012

A management system to restore our ability to supply critical services to an agreed level
following a disruption to service.

Environmental Management: ISO 14001:2015

The internationally recognised Standard for Environmental Management systems - one of the
highest benchmarks in environmental management and best practice.

Information Security Management: ISO 27001:2013

The benchmark for protecting valuable and sensitive customer information.

ISO logos demonstrating WPA's four accreditations

Good causes

The WPA Benevolent Foundation fulfils WPA's second constitutional objective and has a clear remit: to promote good health in young people across the UK.

The WPA Charitable Foundation provides assistance with transport costs to and from hospital for families based in the South West in financial distress with profoundly ill children.

Transparency, openness and honesty

We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Registration No. 202608).

The renewed regulatory framework applicable to the European insurance industry became effective from 1 January 2016. Under the new framework the Prudential Regulation Authority requires us to publish an annual Solvency and Financial Condition Report at the end of each financial year.

Outstanding career
opportunities at WPA

WPA can provide you with outstanding career opportunities in an excellent, contemporary working
environment. We invest in your future with training and provide you with the opportunity to develop.

Help & advice

Find the right number and the best time to call