We're not hampered by the demands of shareholders motivated to make a profit, meaning we're free to act differently from the rest. We focus on the service we
provide to our members. We're all trained first and foremost to listen. To ask questions with empathy, respect and understanding. To give the best advice.
To never rush. To care.
We are one of the few insurers to volunteer details of ombudsman complaints against us.
On an annual basis we are independently audited by the BSI certification body for the following internationally recognised standards:
Quality Management: ISO 9001:2015
The internationally recognised Standard for Quality Management systems placing emphasis on achieving customer satisfaction and continual improvement.
Environmental Management: ISO 14001:2015
The internationally recognised Standard for Environmental Management systems - one of the highest benchmarks in environmental management and best practice.
Business Continuity Management: ISO 22301:2012
A management system to restore our ability to supply critical services to an agreed level following a disruption to service.
Information Security Management: ISO 27001:2013
The benchmark for protecting valuable and sensitive customer information.
The WPA Charitable and Benevolent Foundations
The WPA Benevolent Foundation promotes good health in young people across the UK. The WPA Charitable Foundation provides assistance with transport costs to and
from hospital for families in the South West in financial distress with profoundly ill children.