We provide access to the sort of healthcare that we want for ourselves and our families. We’ve been helping our members as a not-for-profit organisation since 1901. That’s quite a while now and, because we're good at it, that’s all we do. Just health insurance. No distractions.
By partnering with like-minded individuals and companies, we offer groundbreaking personal and business health insurance policies that have truly revolutionised healthcare in the UK. From funding cancer drugs not readily available on the NHS, the first benefit of its kind, to being recognised by the World Health Organisation as leading in the development of new policies that reduce costs for our members.Find out more about where we have come from
Everyone hopes they’ll never need to use their health insurance. But should the worst happen, and you need to make a claim, you expect your insurance provider to be there for you. When you take out one of our policies, you can be confident that we’ll deliver on our promise.
Whatever you need, we’ll be there to help.
We’re not hampered by the demands of shareholders motivated to make a profit, meaning we’re free to act differently from the rest. We don’t set ourselves sales targets. Instead, we focus on the service we provide our members. We’re all trained first and foremost to listen. To ask questions with empathy, respect and understanding. To give the best advice. To never rush. To care.
We take the security of our members' information very seriously. As one of the first UK insurance companies to achieve the internationally recognised Information Security Management standard, we do everything possible to protect sensitive information from unauthorised access.
We keep our standards of service extremely high by continually and critically reviewing what we do. We provide the highest levels of customer service and are independently certified as meeting the standards for Quality Management Systems on a company-wide basis.
We work hard to protect our members at all times. So even if something unexpected happens to us, like a fire, we can still continue to operate as usual. We are proud to have achieved full accreditation for Business Continuity Management, meaning our members can always rely on us no matter what might happen.
We invest in systems and services to reduce waste of our natural resources. The paper we use is made up of fibre sourced from well-managed forests, independently certified according to the rules of the Forest Stewardship Council. We have been awarded the Environmental Management standard - one of the highest benchmarks in environmental management and best practice.
We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Registration No. 202608).
We are a member of the Financial Ombudsman Service, so you can be assured that any complaints are addressed seriously and objectively. We are one of the few insurers to volunteer details of ombudsman complaints against us.