Remote GP Services

24/7 remote GP helpline, video consultations, private prescriptions, health information and onward specialist referral.

Remote GP helpline available 24 hours a day, 7 days a week

Giving you access to a remote GP helpline available 24 hours a day, 7 days a week, 365 days a year. That means you can receive unlimited advice, reassurance, diagnosis, medication or a referral when you need it, from wherever you are in the world.

All GPs have Bachelor of Medicine degrees and are Members of the Royal College of GPs; many have additional qualifications in areas of special interest. They are experienced, practising NHS GPs who are GMC Registered/Licensed, on the NHS England Performers list and GP Register, holding £10m liability insurance.

This is an optional benefit on some schemes. Please check your benefit schedule for details.

How does it work?

Call the helpline

Call the dedicated helpline number or use the WPA Health app to request an appointment.

Give your details

Give the details of the family member the appointment is for and the reason for the request.

Book an appointment

Choose either a telephone or video consultation. An appointment with a GP is made at a time that is convenient to you.

Consultation with GP

The GP will call within 15 minutes of the appointed time. The consultation will last as long as necessary.

Possible outcomes from your consultation

  • Private Prescription Medication

    The GP can authorise private prescription medication to be delivered to your home or place of work. The cost of the prescription is not covered, unless you have a relevant benefit as part of your WPA health insurance.

  • Open Referrals

    Should the GP feel you would benefit from further investigation they can email you an open private referral letter.

  • Private Fit Note

    If necessary, the GP can issue and email a private fit note to you.

The GP may refer you to a Specialist or Therapist but cannot refer you directly for scans or tests.