Which? Recognise WPA as a Recommended Provider for Private Medical Insurance

01 September 2023

WPA has emerged as the only recommended provider, following a recent survey of Private Medical Insurers by Which?

This marks the first-ever review of the Private Medical Insurance (PMI) industry by Which?, which also included data from Aviva, AXA, BUPA, SAGA, and Vitality customers. WPA stands out as the sole company who reached their 'recommended' status in the survey, published at the end of August.

The scores reflect high customer satisfaction and the likelihood of customers recommending their provider. WPA excels with an impressive Claims Score of 82%, surpassing the industry average of 72%. Similarly, WPA leads with a Customer Score of 74% compared to the industry's average of 64%.

In the customer evaluation, WPA excelled in various categories, including:

  • Clarity of terms and conditions
  • Ease of contact
  • Clarity of written communication
  • How well the coverage aligns with customer needs
  • The availability of hospitals
  • Choice of medical professionals
  • Value for money

Nathan Irwin, WPA's Chief Executive, observed that "This outstanding achievement reflects WPA's unwavering commitment to treating customers as we wish to be treated ourselves, providing market leading service in the private medical insurance industry."

Nathan continues, "Which? has affirmed our market reputation and it's great to have external endorsement of the compassionate, empathetic and enthusiastic work of our people."