How we can support you

Providing the support you need, whenever you need it.

At WPA, we understand that sometimes you may need extra help. Whether you're living with a disability, going through a period of grief, or recovering from an injury, we're here for you. We want to make it easier for you to access our services and interact with us in a way that works best for you.

At WPA, we're committed to making sure everyone can access the information they need and engage with us in a way that suits their needs.

Support for financial concerns

At WPA, we're here to support you through any financial difficulties, especially when it comes to your health cover. We recognise that managing finances can be challenging, and we want to make sure you're not facing this alone.

Mental health support
Discuss with our team ways to ease your financial burden
Cost of living crisis support

Support for visual impairments

You can receive correspondence from us in alternative formats. All you need to do is tell us your communication preferences when you next contact us.

Braille: Grade 1 or 2
Audio: Screen reader friendly content on our website
Large Print: Font sizes 16 - 24 point

Coloured paper options available

Support for hearing or speech impairments

If you are deaf, or have a speech impairment, we want to ensure you can still access our services with ease.

Tailored communication methods
Permanent or temporary condition support

Website accessibility

At WPA, we aim to create a website that's accessible for everyone, no matter their abilities. We follow the internationally recognised Web Content Accessibility Guidelines (WCAG 2.2, Level AA) to ensure our site is easy to navigate and read.

Screen Reader friendly

High colour contrast

Simple, clear text

Keyboard navigation

Support for bereavement

Losing someone close to you is never easy, and we understand this can be a difficult time. You may need to let us know about their passing, close their account, or help manage their policy and finances. We'll do everything we can to make the process as simple as possible.

When you contact us, we may need some documents:

A copy of the death certificate

A probate document or letter of administration

You can get in touch with us in whichever way feels most comfortable. We understand this is a sensitive time, so we'll make sure to use your preferred method of contact for any future communication.

Services and charities that can provide advice and practical help

Supporting someone with their WPA policy

If you care for a family member or someone close to you and would like to help manage their policy, we want to make things as straightforward as possible.

If you need to make changes or discuss the policy on their behalf, the policyholder will need to give us permission to speak with you during the call.

If they're unable to do this, or you need to talk to us without them present, there are other ways you can be added as an authorised contact; for example, through a Power of Attorney or deputyship. You can find helpful guidance on managing someone's affairs from Carers UK.

If you already have a Power of Attorney, deputyship or similar authority, please email a copy of the document to our customer support team so we can record this on the customer's account.

We are here for you

My WPA

Access Remote GP Services, contact us using Live Chat, make and track a claim or send and receive secure messages all via the WPA Health app or My WPA Login.

My WPA login

Help & support

Our Help & support has answers to some of the most frequently asked questions by both new and existing members.

Help & support

Health & Wellbeing hub

Find our latest articles, videos and other useful support information on a range of health & wellbeing topics.

Health & Wellbeing

How we can support you