NHS Top-Up Corporate FAQs
How can we help? Healthcare can be confusing, but we don't think it should be. Choose a topic to find out more.
Employer FAQs
Just ask your employee to sign in to their secure online account to make a claim and follow the on-screen instructions.
Yes. Apart from the Face to Face Counselling benefit, which, if chosen, must be made available to all cash plan members.
Yes. For each employee up to 5 children, under the age of 18, can be included on their cash plan membership at no extra charge.
Children must be living at the same address as their parent unless they are living away for full time education. Children may remain part of the cash plan up to the age of 21 (or 25 if in full time education) or until they move out of the family home.
No, NHS Top-Up Corporate is a company paid cash plan. However, with your approval, employees can choose to personally pay for higher levels of cover (over and above the cover you pay for).
Alternatively, if you are interested in an employee paid cash plan, please contact us.
There is no maximum joining age for members joining an NHS Top-Up Corporate cash plan, as long as they meet the other joining criteria (see the Cash Plan Brochure for more details).
Employee FAQs
Once you've received eligible healthcare treatment, please pay your provider's bill in full and make a claim within six months of the treatment date. To make a claim, sign in to your secure online account and follow the on-screen instructions. We'll pay all eligible claims directly into your bank account and send you confirmation by SMS text.
All claims for Essential European Cover, Cosmetic Surgery, Dental Injuries and Personal Accident must be pre-authorised by calling us before treatment takes place.
For a Dental Injuries claim, you must attend an emergency appointment and contact us within 72 hours of sustaining the injury.
Sign in to your account to keep track of your claims. You can also see any invoices we've received, make administrative changes to your plan and message us securely.
Health screens must be carried out by medically qualified staff in a hospital or clinic and include well man, well woman, mammograms, bone density screening and heart disease screening.
If your cash plan includes the Scans and Screens option, we provide benefit for one health screen per person every two cash plan years, up to the maximum annual benefit limit. Please be aware that unless smear tests form part of a well woman or full body health screen, they will not be covered.
The following qualifying periods/rules apply:
- New Baby has a 10 month qualifying period;
- Cosmetic Surgery has a 30 day qualifying period;
- Dental Injuries - you cannot claim for the treatment of a dental injury experienced before becoming an NHS Top-Up Corporate cash plan member. If you suffer a dental injury you must attend an emergency appointment and notify us within 72 hours of the injury;
- Personal Accident - you cannot claim for treatment as a result of a personal accident experienced before becoming an NHS Top-Up Corporate cash plan member;
Speak to your contact lens provider and let them know you want to make an insurance claim. Ask them for proof of payment or a statement to satisfy an insurance company. Then just sign in to your secure online account to make your claim and follow the on-screen instructions. Please note that we will only reimburse you for the cost of the lenses themselves, not any additional charges incurred such as consumables or optical insurance premiums.
No. All your medical information is confidential, and we won't tell your employer anything about your claims.
Yes. We have options available to continue your cover with WPA. Please contact our expert team on 01823 625050 to discuss this further.
Help & advice
Find your local WPA Healthcare Practice
Our specialist Healthcare Practice Partners are available to talk through your choices and answer your questions face to face.
Contact us
If you'd rather talk to someone about our Company Schemes, please give our UK team a call on 01823 625247.