You're in safe hands
You can trust us to be there for you.
We are the top-rated Health Insurer in the 2025 Which? Best Private Health Insurance survey, both in the Claims and Customer scores.
Trust in PMI Index
While Fairer Finance's Trust in Private Medical Insurance (PMI) Index has seen its first decline since polling began in Spring 2023, WPA has bucked the trend. We've not only topped the scores but also improved our score between Autumn 2024 and Spring 2025.
Read the full article
Your health is our priority
Experience exceptional service
Discover why over 460,000 members trust WPA as their health insurance provider.
It's not just health insurance - it's a partnership for life's unexpected moments, with a team that stands beside you every step of the way.
Our service at a glance
Award-winning customer service, backed by real people
2 mins
Calls answered in 2 minutes on average
97%
97% of claims authorised
Trustpilot
We're rated 'Excellent' on Trustpilot
86%
48hrs response time for correspondence
WPA data: July 2025
Meet some of the team behind the service
Our people are highly trained, knowledgeable and passionate about helping our members when they need us. We are all trained first and foremost to listen, and most of all, to care. We believe in treating others as we would wish to be treated ourselves. If we can help, we will.
Sally
Clinical Support Adviser
Having spent 6 years in our Centre of Clinical Excellence team, I've seen just how much trust our members place in me as their case manager, and in WPA as their insurer, when it comes to their health and the long-term wellbeing of themselves and their families. Some of the cases I support can be incredibly tough for everyone involved, but I go to work each day feeling truly fulfilled, knowing we're doing everything we possibly can for every single customer we speak to.
Hayden
Customer Support Officer
I have been part of our Customer Helpdesk team for 2 years, and I have enjoyed every moment! Whether it is by email, phone, WhatsApp, live chat or through the WPA app, we find the most convenient way of helping each and every member that gets in touch. They know they can trust us to provide an excellent level of customer service at a time and by a method that suits them.
Steph
Centre of Clinical Excellence Manager
Managing our Centre of Clinical Excellence team for 4 years now has been such a rewarding and fulfilling experience. I work with a team of amazing case managers who are finding solutions every day to the complex conditions and issues our members face. We put all our trust in each other to keep every WPA member's best interests at heart, and as a result we provide an excellent level of customer service that our members can trust.
What our members are saying
We regularly invite feedback from our members. If we're doing something wrong, we need to know so we can put it right.
It's especially great for us to see that our Trustpilot reviews remain healthy. We're currently rated "Excellent" on Trustpilot.
Spoke with Emily today who was…
Spoke with Emily today who was courteous, professional and helpful. Have spoken with numerous advisors at WPA across various medical subjects and requirements and have never been disappointed. Service is always exemplary and Emily was no exception.
- Christopher
A big thank you to Mia!
I would like to extend my personal thanks to Mia. She went above and beyond to sort an approval for my forthcoming procedure. She contacted me when she said she would and followed up with an email as she said she would. What a pleasure to deal with. Thank you Mia!
- Ruth Freeborough
Exceptional Service
WPA are the most efficient, professional & compassionate private health insurance provider I have dealt with to date. They provide exceptional service & I would highly recommend them above other well known providers.
- Melanie McMordie
Love being with WPA
Doing business with WPA has been refreshingly easy. Phone answers fast, brilliant staff, UK call centre and no fuss. Very wide coverage of services and consultants. Well done WPA for actually providing real customer service. Thank you.
- Mr Grant McPherson
Read more of the 4,000+ reviews on Trustpilot
Easy, accessible and here for you
We offer lots of ways to contact us. Connect with our dedicated customer service team through your preferred method.
WPA Health app
MyWPA
LiveChat
Phone
Genuine experiences, exceptional service
At WPA, we are committed to providing exceptional care and support when our members need it most. These moving stories highlight how our health insurance has made a real difference to the lives of our members. Whilst these are true stories, names have been changed to protect their identity.
Member stories
John's cancer recovery
John was sadly diagnosed with stage 4 cancer. When his treatment on the NHS stopped working, we were there to help, providing a lifeline when it was needed most. We authorised a new private treatment that wasn't available on the NHS, covering the costs and managing his case every step of the way with our dedicated team. When John's surgery led to complications and a long hospital stay, we made sure his family was supported and covered the extended 18-night stay, giving them peace of mind. We worked closely with the hospital to ensure John could safely return home, giving him and his family one less thing to worry about during a difficult and emotional time.
Member stories
Sarah's support journey
Facing a serious illness can be a very scary time. We believe you should never have to go through it alone. That's why at WPA, our case managers are here to help. When Sarah received her diagnosis, she was understandably very upset. Our team stepped in to provide emotional support and help her understand her next steps. We also signposted Sarah to relevant cancer charities for extra guidance. We made sure she was looked after every step of the way, even helping her get a second opinion and a genetic test. We kept in close contact with Sarah's doctor so her treatment was never delayed. Our goal was to make sure Sarah could focus on getting better while we took care of the rest.
Internationally recognised standards
We are committed to delivering the highest standards of service and operational excellence for our members. We are independently audited on an annual basis by the BSI certification body to ensure we meet and exceed internationally recognised standards for Quality, Business Continuity, Environmental, and Information Security Management.
Find the right WPA health insurance policy for you
From individuals and families, to the self-employed, professionals and businesses of all sizes, we offer the flexibility to build the cover that suits you.
Because we recognise that everybody is different.