We're not hampered by the demands of shareholders motivated to make a profit, meaning we're free to act differently from the rest. We don't set ourselves sales targets. Instead, we focus on the service we provide our members. We're all trained first and foremost to listen. To ask questions with empathy, respect and understanding. To give the best advice. To never rush. To care.
This focus on customer service has seen us settle some £0.8bn in claims in the last ten years, with only 9 FOS adjudications against us.
Everyone hopes they’ll never need to use their health insurance. But should the worst happen, and you need to make a claim, you expect your insurance provider to be there for you. When you take out one of our policies, you can be confident that we’ll deliver on our promise.
Whatever you need, we’ll be there to help.