Senior Clinical Case Manager

Join WPA and take your first steps towards a great career.

Starting salary £25,824 rising to £27,588 after probation Permanent role based in Taunton, Somerset, close to J25 of the M5
Full Time or flexible working patterns to match your personal circumstances

The role

Our heritage dates back to 1901, and as a not-for-profit organisation we are one of the UK's most long-standing and respected Health Insurers. Continually striving to outshine the competition, we have won many awards for our excellent Customer Service and advanced use of technology. In 2021, for the second year in a row, WPA won "Health Insurance Provider of the Year" at the Moneyfacts Consumer Awards and have been further recognised as "Employer of the Year 2021" at the Somerset Business Awards. Our ethos is to treat our customers as we would wish to be treated ourselves.

We currently have a vacancy for a Senior Clinical Case Manager within our Centre for Clinical Excellence team, who will be responsible for:

  • Providing front-line support to patients, specialists and medical secretaries via phone and email;
  • Helping to manage complex medical claims which can be challenging in nature and need to be processed with intricate detail;
  • Working closely with practising surgeons in both the NHS and private sectors in a wide range of medical specialities.

If you are interested in finding out more about this exciting role, please contact the Personnel Services Team by emailing - all enquiries will be replied to.

What can you bring to WPA?

As a Senior Clinical Case Manager, you will have exceptional proven customer service skills or patient care skills with the ability to adapt, support and be empathetic towards our customers. We are keen to hear from you if you have:

  • A minimum of 5 GCSE’s at grade C/Level 5 or above, which should include Maths and English. In addition, one of these 5 must also be either, Biology or a Double/Triple Science award, as well as a relevant medical qualification or significant external medical experience in the Healthcare industry;
  • Proven experience of working at a senior level, ideally in a fast paced and regulated environment;
  • A good all-round basic understanding of key medical principles;
  • Willingness to act as front-line support to our customers and bring all the personal qualities required to liaise with our customers professionally and have the ability to describe medical terms in a meaningful way to our customers;
  • Proven track record of being a team player and making a difference to people;
  • A passion for continual improvement from both a business and personal perspective.

A great career. A great place to work.

Your long-term commitment, passion and desire to always be the best you can, will be rewarded. We will help you to develop the career you have been waiting for.

Benefits include

  • Competitive starting salary.
  • Flexible Holiday entitlement that increases with length of service and which can be bought and sold subject to certain maxima and minima.
  • Comprehensive induction programme.
  • A commitment towards your ongoing training to help you develop the career you want.
  • Gain recognised professional qualifications as appropriate.
  • Contributory pension.
  • Participation in WPA’s annual companywide bonus incentive scheme, Partnership for Excellence.
  • Access to an Occupational Health Nurse, Employee Assistance Programme with face to face counselling and a free annual flu vaccination.
  • Two paid charity leave days per annum.
  • Free on-site parking in WPA’s secure car park.
  • Private health insurance.
  • Life insurance.
  • Subsidised onsite restaurant.
  • Monthly awards to recognise employee achievements.
  • Cycle to work scheme.
  • Free charging points for environmentally friendly vehicles.
  • Remote GP Services - access to a private GP 24/7, free to use for employees, partners and their dependants.
  • Employee Cash Plan, specifically designed for employees and child dependants – partners can be added.
  • Length of Service awards – financial awards for each five completed years of service.

How to apply

Before submitting your application, please ensure you have a clear understanding of the role and why you think you may be suitable. If you have any queries at all about the role, you are welcome to contact us to discuss these first.

Completing the application form is the first step of the recruitment process and it is your opportunity to demonstrate why you are the most suitable candidate for the job. It is your chance to make sure that with the right effort, your application stands out amongst others.

It is essential that any information provided is accurate, legible and comprehensive as thorough recruitment vetting procedures take place which will verify the content of your CV, including (but not limited to): examination dates and grades, previous employment checks including job titles and dates of employment, any gaps in employment and convictions/cautions/ reprimands/final warnings. Some checks are undertaken as part of the recruitment process, but all job offers are subject to Disclosure and Barring Service (DBS), fraud prevention and credit checks, references, proof of eligibility to work in the UK, residency and identity, proof of qualifications (where appropriate) and National Insurance number.

Please download and save the application form to your computer. You will then be able to complete the form electronically. Save and send your completed application form and covering information to

Any information that you supply to WPA will be processed in accordance with the Data Protection Act 1998. For further details of our Information Security Policy please visit

Not found what you're looking for?

We are always interested in hearing from forward-thinking, dynamic individuals. If your skills and experience aren´t suited to our current vacancies, please feel free to email your CV to us detailing the type of work you are searching for.