Senior Clinical Case Manager
Join WPA and take your first steps towards a great career.
Senior Clinical Case Manager
£31,930, rising to £35,535 on completion of probation.
Taunton, Somerset
37 hours per week
The role
WPA is a health insurance provider with over 125 years' experience in treating our customers as we would wish to be treated ourselves. We have won many awards for our customer service, are the highest rated health insurer on Trustpilot, and are the only Which? Recommended Provider for Private Medical Insurance in the UK.
As a not-for-profit organisation, it's not only our customers we look after, but our amazing workforce who are the key to our success.
We are looking for an experienced healthcare professional to join WPA as a Senior Clinical Case Manager, supporting customers with complex medical needs at some of the most important moments in their healthcare journey.
This is an exciting opportunity to use your clinical knowledge in a supportive, customer-focused environment while developing your career with an award-winning private health insurer.
The Clinical Team brings together a diverse range of healthcare, clinical and life sciences expertise, including nurses, paramedics and PhD-qualified professionals. Together, we provide specialist support to customers facing complex medical conditions, including cancer, helping them navigate their healthcare journey with confidence.
Acting as a single point of contact, the team supports customers throughout their treatment journey, providing guidance and continuity at every stage. We work closely with healthcare professionals and providers to gather the information needed to assess and manage complex medical claims. The team is also supported by our Chief Medical Officer and Medical Advisers, all practising specialists across the NHS and private sector, who provide expert input on complex cases and help ensure customers can access appropriate treatment and care.
You'll join a supportive and collaborative environment where your contribution is valued and your development is encouraged. This role offers the opportunity to build on your clinical expertise, develop new skills, and make a meaningful difference to customers during some of the most significant moments in their healthcare journey.
What can you bring to WPA?
You will:
- Hold a relevant healthcare qualification, such as nursing, paramedicine, life sciences or a related field.
- Have experience managing or supporting patients with complex healthcare needs.
- Be confident assessing clinical information and making evidence-based decisions.
- Demonstrate excellent communication skills when engaging with customers, healthcare professionals and providers.
- Be highly organised, with strong attention to detail and a commitment to delivering outstanding customer service.
If you're looking for an opportunity to apply your clinical expertise in a rewarding, non-traditional healthcare setting, we'd love to hear from you.
Applications will be reviewed as they are received, and the vacancy may close once a suitable candidate has been identified. We therefore encourage early applications.
A great career. A great place to work.
Your long-term commitment, passion and desire to always be the best you can, will be rewarded. We will help you to develop the career you have been waiting for.
Benefits include
Competitive starting salary.- Flexible Holiday entitlement that increases with length of service and which can be bought and sold subject to certain maxima and minima.
- Comprehensive induction programme.
- A commitment towards your ongoing training to help you develop the career you want.
- Gain recognised professional qualifications as appropriate.
- Contributory pension.
- Participation in WPA's annual companywide bonus incentive scheme, Partnership for Excellence.
- Access to an Occupational Health Nurse, Employee Assistance Programme with face to face counselling and a free annual flu vaccination.
- Two paid charity leave days per annum.
- Free on-site parking in WPA's secure car park.
- Private health insurance.
- Life insurance.
- Subsidised onsite restaurant.
- Monthly awards to recognise employee achievements.
- Cycle to work scheme.
- Charging points for environmentally friendly vehicles.
- Remote GP Services - access to a remote GP 24/7, free to use for employees, partners and their dependants.
- Employee Cash Plan, specifically designed for employees and child dependants - partners can be added.
- Length of Service awards - financial awards for each five completed years of service.
How to apply
Before submitting your application, please ensure you have a clear understanding of the role and why you think you may be suitable. If you have any queries at all about the role, you are welcome to contact us to discuss these first.
Completing the application form is the first step of the recruitment process and it is your opportunity to demonstrate why you are the most suitable candidate for the job. It is your chance to make sure that with the right effort, your application stands out amongst others.
It is essential that any information provided is accurate, legible and comprehensive as thorough recruitment vetting procedures take place which will verify the content of your CV, including (but not limited to): examination dates and grades, previous employment checks including job titles and dates of employment, any gaps in employment and convictions/cautions/ reprimands/final warnings. Some checks are undertaken as part of the recruitment process, but all job offers are subject to Disclosure and Barring Service (DBS), fraud prevention and credit checks, references, proof of eligibility to work in the UK, residency and identity, proof of qualifications (where appropriate) and National Insurance number.
Please download and save the application form to your computer. You will then be able to complete the form electronically. Save and send your completed application form and covering information to personnel.services@wpa.org.uk
Any information that you supply to WPA will be processed in accordance with the Data Protection Act 2018. For further details of our Information Security Policy please visit www.wpa.org.uk/privacyNot found what you're looking for?
We are always interested in hearing from forward-thinking, dynamic individuals. If your skills and experience aren't suited to our current vacancies, please feel free to email your CV to us detailing the type of work you are searching for.
