Customer Support Officer (CSO)
Starting salary is a minimum of £24,912, rising to £26,089 post probation.
Full-time or flexible working patterns to match your personal circumstances.
Permanent roles based in Taunton, Somerset, close to J25 of the M5.
The role
These roles help support our customers in their times of need including registering a claim and helping customers to find the right medical professional so they can access the best possible treatment – essentially delivering a service you are proud of. You will be surrounded by a great team enabling you to thrive and really make a difference to others.
Within WPA we have various departments to capture all aspects of our customers needs. These include:
· Customer Helpdesk – the first point of contact for customer queries via the telephone, WhatsApp and Live chat.
· Onboarding – looking after our customers within their first month on cover and applications.
· Customer Relations – responsible for administration and support for existing business.
· Claim Inventory – assessing claim eligibility through reviewing cases and processing invoices.
· Customer Resolutions – including dealing with complex escalated queries and training.
Any successful candidates shall be allocated a department depending on previous experience and vacancies. Although roles may differ slightly, candidates must be competent and confident in a high volumes of calls for all departments.
Our office opening hours are Monday – Friday 08:00 – 19:00 and Saturdays 09:00 – 12:00 and you could work a variety of shifts within these times. (Evenings and Saturdays are fairly split amongst the team).
If you are interested in finding out more about this exciting role, please contact the Personnel Services Team by emailing careers@wpa.org.uk - all enquiries will be replied to.
What can you bring to WPA?
This role is a great opportunity for someone who is passionate about delivering only the highest levels of customer service. You will need to have previous experience of working in a telephone based role, have personal resilience due to the fast paced and sometimes complex nature of the calls that you will take, including discussing personal or sensitive health issues. You will also have confidence, fantastic communication skills and are comfortable working independently but will also flourish as part of a team.
A great career. A great place to work.
Your long-term commitment, passion and desire to always be the best you can, will be rewarded. We will help you to develop the career you have been waiting for.
Benefits include
- Competitive starting salary.
- Flexible Holiday entitlement that increases with length of service and which can be bought and sold subject to certain maxima and minima.
- Comprehensive induction programme.
- A commitment towards your ongoing training to help you develop the career you want.
- Gain recognised professional qualifications as appropriate.
- Contributory pension.
- Participation in WPA's annual companywide bonus incentive scheme, Partnership for Excellence.
- Access to an Occupational Health Nurse, Employee Assistance Programme with face to face counselling and a free annual flu vaccination.
- Two paid charity leave days per annum.
- Free on-site parking in WPA's secure car park.
- Private health insurance.
- Life insurance.
- Subsidised onsite restaurant.
- Monthly awards to recognise employee achievements.
- Cycle to work scheme.
- Charging points for environmentally friendly vehicles.
- Remote GP Services - access to a remote GP 24/7, free to use for employees, partners and their dependants.
- Employee Cash Plan, specifically designed for employees and child dependants - partners can be added.
- Length of Service awards - financial awards for each five completed years of service.
How to apply
Before submitting your application, please ensure you have a clear understanding of the role and why you think you may be suitable. If you have any queries at all about the role, you are welcome to contact us to discuss these first.
Completing the application form is the first step of the recruitment process and it is your opportunity to demonstrate why you are the most suitable candidate for the job. It is your chance to make sure that with the right effort, your application stands out amongst others.
It is essential that any information provided is accurate, legible and comprehensive as thorough recruitment vetting procedures take place which will verify the content of your CV, including (but not limited to): examination dates and grades, previous employment checks including job titles and dates of employment, any gaps in employment and convictions/cautions/reprimands/final warnings. Some checks are undertaken as part of the recruitment process, but all job offers are subject to Disclosure and Barring Service (DBS), fraud prevention and credit checks, references, proof of eligibility to work in the UK, residency and identity, proof of qualifications (where appropriate) and National Insurance number.
Please download and save the application form to your computer. You will then be able to complete the form electronically. Save and send your completed application form and covering information to careers@wpa.org.uk
Any information that you supply to WPA will be processed in accordance with the Data Protection Act 2018. For further details of our Information Security Policy please visit www.wpa.org.uk/privacy
Not found what you're looking for?
We are always interested in hearing from forward-thinking, dynamic individuals. If your skills and experience aren't suited to our current vacancies, please feel free to email your CV to us detailing the type of work you are searching for.
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