Customer Support Officer (CSO)
Starting salary is a minimum of £24,912, rising to £26,088 post probation.
Full-time or flexible working patterns to match your personal circumstances.
Permanent roles based in Taunton, Somerset, close to J25 of the M5.
The role
Our heritage dates back to 1901, and as a not-for-profit organisation we are one of the UK's most long-standing and respected Health Insurers. Continually striving to outshine the competition, we have won many awards for our excellent Customer Service and advanced use of technology. In 2022, for the third year in a row, WPA won "Health Insurance Provider of the Year" at the Moneyfacts Consumer Awards and in March 2021, we were recognised as "Employer of the Year 2021" at the Somerset Business Awards. Our ethos is to treat others as we would wish to be treated ourselves, this includes our customers, employees and our local community.
You will be the first point of contact for all customer enquiries which will predominately be telephone based, and you will deliver a service which is top notch (we don’t just say we will deliver good service we actually deliver!). Ultimately you will play an important part of helping our customers at their time of need, ensuring that they have access to the right treatment.
At WPA, we understand that career progression is important. Within the Business Units, those with the right attitude, skills and experience will actively be encouraged to work alongside other customer facing areas to gain cross company experience – with this, comes progression and reward.
If you are interested in finding out more about this exciting role, please contact the Personnel Services Team by emailing careers@wpa.org.uk - all enquiries will be replied to.
What can you bring to WPA?
This is a great opportunity for someone who has a passion for delivering excellent customer service and has great communication skills which are clear and confident. You will be resilient, are emotionally intelligent (have an empathetic and caring nature), well organised, have an eye for detail, and someone who will always represent WPA professionally. You will have a track record of being a great asset to any team you have been part of. If you have previous experience of working in a telephoned based role, or experience in insurance or financial services, that would be a plus, but not essential.
A great career. A great place to work.
Your long-term commitment, passion and desire to always be the best you can, will be rewarded. We will help you to develop the career you have been waiting for.
Benefits include
- Competitive starting salary.
- Flexible Holiday entitlement that increases with length of service and which can be bought and sold subject to certain maxima and minima.
- Comprehensive induction programme.
- A commitment towards your ongoing training to help you develop the career you want.
- Gain recognised professional qualifications as appropriate.
- Contributory pension.
- Participation in WPA's annual companywide bonus incentive scheme, Partnership for Excellence.
- Access to an Occupational Health Nurse, Employee Assistance Programme with face to face counselling and a free annual flu vaccination.
- Two paid charity leave days per annum.
- Free on-site parking in WPA's secure car park.
- Private health insurance.
- Life insurance.
- Subsidised onsite restaurant.
- Monthly awards to recognise employee achievements.
- Cycle to work scheme.
- Charging points for environmentally friendly vehicles.
- Remote GP Services - access to a remote GP 24/7, free to use for employees, partners and their dependants.
- Employee Cash Plan, specifically designed for employees and child dependants - partners can be added.
- Length of Service awards - financial awards for each five completed years of service.
How to apply
Before submitting your application, please ensure you have a clear understanding of the role and why you think you may be suitable. If you have any queries at all about the role, you are welcome to contact us to discuss these first.
Completing the application form is the first step of the recruitment process and it is your opportunity to demonstrate why you are the most suitable candidate for the job. It is your chance to make sure that with the right effort, your application stands out amongst others.
It is essential that any information provided is accurate, legible and comprehensive as thorough recruitment vetting procedures take place which will verify the content of your CV, including (but not limited to): examination dates and grades, previous employment checks including job titles and dates of employment, any gaps in employment and convictions/cautions/reprimands/final warnings. Some checks are undertaken as part of the recruitment process, but all job offers are subject to Disclosure and Barring Service (DBS), fraud prevention and credit checks, references, proof of eligibility to work in the UK, residency and identity, proof of qualifications (where appropriate) and National Insurance number.
Please download and save the application form to your computer. You will then be able to complete the form electronically. Save and send your completed application form and covering information to careers@wpa.org.uk
Any information that you supply to WPA will be processed in accordance with the Data Protection Act 2018. For further details of our Information Security Policy please visit www.wpa.org.uk/privacy
Not found what you're looking for?
We are always interested in hearing from forward-thinking, dynamic individuals. If your skills and experience aren't suited to our current vacancies, please feel free to email your CV to us detailing the type of work you are searching for.
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