Customer Support Officers

Join WPA and take your first steps towards a great career.

Starting salary from £20,545 based on skills and experience - plus major employee benefits 12-month fixed term contract with possibility of being made permanent, based in Taunton, Somerset.
Full Time or flexible working patterns to match your personal circumstances

The role

Our heritage dates back to 1901, and as a not-for-profit organisation, we are one of the UK’s most long-standing and respected Health Insurers. Continually striving to outshine the competition, we have won many awards for our excellent Customer Service and advanced use of technology. In 2019 we were recognised by Moneyfacts for being the best medical insurer and cashplan provider. Our ethos is to treat our customers as we would wish to be treated ourselves.

Our business is growing year on year and we currently have vacancies for Customer Support Officers to:

  • Provide front line contact support to our customers ensuring excellent customer service through all contact channels (phone, email, livechat), assisting them both in finding their correct treatment pathways and in managing their policy administration;
  • Act with empathy and compassion towards our customers, assisting them at their time of need often dealing with sensitive and confidential work.

If you are interested in finding out more about this exciting role, please contact the Personnel Services Team by emailing personnel.services@wpa.org.uk - all enquiries will be replied to

What can you bring to WPA?

We are keen to hear from you if you are looking for a fulfilling career with an employer where your passion for delivering excellent customer service and treating others as you wish to be treated will be valued. You will have previous experience of working in a front-line customer service role which involved telephone work and administration preferably. You will also have excellent attention to detail and can manage time and prioritise correctly in order to meet targets to a high standard. You will also need to have a minimum of 5 GCSE’s at Grade C/Level 4 or above, which should include Maths, English and Biology or a Double/Triple Science award.

A great career. A great place to work.

Your long-term commitment, passion and desire to always be the best you can, will be rewarded. We will help you to develop the career you have been waiting for.

Benefits include

  • Competitive starting salary.
  • Holiday entitlement that increases with length of service.
  • Comprehensive induction programme.
  • A commitment towards your ongoing training to help you develop the career you want.
  • Gain recognised professional qualifications as appropriate.
  • Contributory pension.
  • Private health insurance.
  • Life insurance.
  • Subsidised onsite restaurant.
  • Monthly awards to recognise employee achievements.
  • Cycle to work scheme.
  • Free charging points for environmentally friendly vehicles.

How to apply

Before submitting your application, please ensure you have a clear understanding of the role and why you think you may be suitable. If you have any queries at all about the role, you are welcome to contact us to discuss these first.

Completing the application form is the first step of the recruitment process and it is your opportunity to demonstrate why you are the most suitable candidate for the job. It is your chance to make sure that with the right effort, your application stands out amongst others.

It is essential that any information provided is accurate, legible and comprehensive as thorough recruitment vetting procedures take place which will verify the content of your CV, including (but not limited to): examination dates and grades, previous employment checks including job titles and dates of employment, any gaps in employment and convictions/cautions/ reprimands/final warnings. Some checks are undertaken as part of the recruitment process, but all job offers are subject to Disclosure and Barring Service (DBS), fraud prevention and credit checks, references, proof of eligibility to work in the UK, residency and identity, proof of qualifications and National Insurance number.

Please send your completed application form and covering information to personnel.services@wpa.org.uk

Any information that you supply to WPA will be processed in accordance with the Data Protection Act 1998. For further details of our Information Security Policy please visit www.wpa.org.uk/privacy

Not found what you're looking for?

We are always interested in hearing from forward-thinking, dynamic individuals. If your skills and experience aren´t suited to our current vacancies, please feel free to email your CV to us detailing the type of work you are searching for.