Our heritage dates back to 1901, and as a not-for-profit organisation we are one of the UK's most long-standing and respected Health Insurers. Continually striving to outshine the competition, we have won many awards for our excellent Customer Service and advanced use of technology. In 2021, for the second year in a row, WPA won "Health Insurance Provider of the Year" at the Moneyfacts Consumer Awards and in March 2021, we were recognised as "Employer of the Year 2021" at the Somerset Business Awards. Our ethos is to treat others as we would wish to be treated ourselves, this includes our customers, employees and our local community.
WPA continue to thrive and as a result of our success and growth we are looking to expand our newly formed Customer Helpdesk. The purpose of this team is to:
At WPA, we understand that career progression is important. Within the Customer Helpdesk those with the right attitude, skills and experience will actively be encouraged to work alongside other customer facing areas to gain cross company experience – with this, comes progression and reward.
If you are interested in finding out more about this exciting role, please contact the Personnel Services Team by emailing personnel.services@wpa.org.uk - all enquiries will be replied to.
We are keen to hear from you if you are looking for a fulfilling career with an employer where your passion for delivering excellent customer service and treating others as you wish to be treated will be valued. You will have previous experience of working in a front-line customer service role preferably involving telephone work, but we are open minded. You will also have excellent attention to detail, can manage time and prioritise correctly in order to meet targets to a high standard. You will also need to have a minimum of 5 GCSE’s at Grade C/Level 4 or above, which should include Maths and English.
Your long-term commitment, passion and desire to always be the best you can, will be rewarded. We will help you to develop the career you have been waiting for.
Before submitting your application, please ensure you have a clear understanding of the role and why you think you may be suitable. If you have any queries at all about the role, you are welcome to contact us to discuss these first.
Completing the application form is the first step of the recruitment process and it is your opportunity to demonstrate why you are the most suitable candidate for the job. It is your chance to make sure that with the right effort, your application stands out amongst others.
It is essential that any information provided is accurate, legible and comprehensive as thorough recruitment vetting procedures take place which will verify the content of your CV, including (but not limited to): examination dates and grades, previous employment checks including job titles and dates of employment, any gaps in employment and convictions/cautions/ reprimands/final warnings. Some checks are undertaken as part of the recruitment process, but all job offers are subject to Disclosure and Barring Service (DBS), fraud prevention and credit checks, references, proof of eligibility to work in the UK, residency and identity, proof of qualifications (where appropriate) and National Insurance number.
Please download and save the application form to your computer. You will then be able to complete the form electronically. Save and send your completed application form and covering information to personnel.services@wpa.org.uk
Any information that you supply to WPA will be processed in accordance with the Data Protection Act 2018. For further details of our Information Security Policy please visit www.wpa.org.uk/privacy
We are always interested in hearing from forward-thinking, dynamic individuals. If your skills and experience aren´t suited to our current vacancies, please feel free to email your CV to us detailing the type of work you are searching for.
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