You must contact us to authorise your claim if you are referred to a specialist or therapist, to give you the peace of mind of knowing that your claim is covered.
You have a choice of two easy ways to contact us to authorise your medical treatment, with no need to fill in a claim form.
1) iClaim is our new online claims process providing an immediate response to your claim. Through this service you can authorise your medical treatment 24 hours a day, 7 days a week enabling you to get in touch at a time convenient to you. There is no need to register to use iClaim, you can start using this facility immediately.
2) Phone us to make a claim, phone lines are open Monday-Friday 8am-7pm and Saturday 9am-12pm. Click here to view the real-time telephone statistics.
If you need to make a claim, the following guide outlines what to do next.
All treatment should be initiated by your General Practitioner (GP); most specialists will decline to see you unless you have a referral from your GP. Your GP will refer you to the most appropriate specialist or therapist for your needs. You can look up further information about your specialist at www.drfoster.co.uk