Emergency treatment in the UK
Emergency treatment means unforeseen treatment that is due to a sudden, acute illness or injury that, for medical reasons, cannot be delayed. In an emergency, the NHS is best equipped to provide treatment; your local GP surgery may offer out of hours service, NHS 111 is a free call service or your local hospital´s A&E department.
Should you need to be admitted in an emergency, once your condition has stabilised you may wish to transfer to a private bed which must be arranged by your Specialist at your own free will. We must authorise the transfer to private care otherwise no funding will be available. You will only be eligible to receive private treatment with effect from the date you sign the hospital’s authorisation form. We will not pay for an emergency or unplanned admission into a private hospital.
Emergency treatment abroad
If you are having surgical treatment, WPA will pay up to the limits within our Fee Schedule.
If you would like to know more about making a health insurance claim please see the Guidance for Customers - how to make an insurance claim which outlines what to do next.
Click here to track your claim. It takes less than a minute. We will never share your details or contact you unnecessarily.
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For administration queries regarding your WPA policy
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For all claims queries
Monday to Friday 08:00 - 19:00, Saturday 09:00 - 12:00
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