Make and track a claim

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Make a claim

Health insurance policy claim

NHS Top-Up, Health cash plan (Health Saver, Health & Sickness), Dental policy (Providental) claim

  • Download a claim form (your customer number is required) and send it to us with receipted accounts.
  • Phone us - lines open Monday - Friday 8am - 7pm, Saturday 9am - 12pm.
  • Please note that we are unable to make any payments to you until we have your bank details.

Emergency abroad claim

  • Contact the worldwide co-ordination centre on (+44) 20 8680 3800
  • Please note that your treatment will not be funded unless you have sought prior approval
  • Find out more about how to claim for emergency abroad treatment

If you are having surgical treatment, WPA will pay up to the limits within our Fee Schedule.

If you would like to know more about making a health insurance claim please see the Guidance for Customers - how to make an insurance claim which outlines what to do next.

Track your claim

Click here to track your claims. It takes less than a minute. We will never share your details or contact you unnecessarily.

  • Track the status of your claim
  • View details of all invoices received over the last 3 years
  • View a copy of the original invoice received
  • Update your bank account details for reimbursement of invoices you have paid directly
  • Send us a secure message

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