Make and track a claim

Phone Us


How to make a claim

Emergency treatment

Emergency treatment in the UK

Emergency treatment means unforeseen treatment that is due to a sudden, acute illness or injury that, for medical reasons, cannot be delayed. In an emergency, the NHS is best equipped to provide treatment; your local GP surgery may offer out of hours service, NHS 111 is a free call service or your local hospital´s A&E department.

Should you need to be admitted in an emergency, once your condition has stabilised you may wish to transfer to a private bed which must be arranged by your Specialist at your own free will. We must authorise the transfer to private care otherwise no funding will be available. You will only be eligible to receive private treatment with effect from the date you sign the hospital’s authorisation form. We will not pay for an emergency or unplanned admission into a private hospital.

Emergency treatment abroad

  • Contact the Worldwide Co-ordination Centre on (+44) 20 8680 3800
  • Please note that your treatment will not be funded unless you have sought prior approval
  • Find out more about how to claim for Emergency Abroad Treatment

If you are having surgical treatment, WPA will pay up to the limits within our Fee Schedule.

If you would like to know more about making a health insurance claim please see the Guidance for Customers - how to make an insurance claim which outlines what to do next.

Track your claim

Click here to track your claim. It takes less than a minute. We will never share your details or contact you unnecessarily.

  • Track the status of your claim
  • View details of all invoices received over the last 6 months
  • View a copy of the original invoice received
  • Update your bank account details for reimbursement of invoices you have paid directly
  • Send us a secure message

    Already registered? Sign in.

Phone or email us

Click here to view live call waiting times.

Individual/Family Policies

For administration queries regarding your WPA policy

Monday to Friday 08:00 - 18:00

For all claims queries

Monday to Friday 08:00 - 19:00, Saturday 09:00 - 12:00

01823 625230

0345 122 3100

Company paid Group Schemes (SME)

For all queries regarding your company paid Group Scheme membership

Monday to Friday 08:00 - 19:00, Saturday 09:00 - 12:00

01823 625270

Corporate Healthcare Trust (Protocol administered)

For all queries regarding your group scheme

Monday to Friday 08:00 - 19:00, Saturday 09:00 - 12:00

Please refer to your membership card

To help protect your interests, and those of the Association, telephone conversations may be recorded for the purpose of ensuring an accurate record of discussions.