Treating Customers Fairly (TCF)
As a company authorised and regulated by The Financial Services Authority (FSA) we are fully commited to the principles of Treating Customers Fairly (TCF).
The FSA´s TCF initiative defines six outcomes, as a benchmark for companies to follow.
- You can be confident that when dealing with WPA the fair treatment of our customers is central to our corporate culture.
- The products and services we market and sell are designed to meet the needs of identified consumer groups and are targeted accordingly.
- We will provide our customers with clear information and will keep them appropriately informed before, during and after point of sale.
- When we give advice, the advice that we give will be suitable and will take into account our customers´ circumstances
- Our customers will only be provided with products that perform as we lead them to expect them to and any associated service we provide will be of an acceptable standard and as they have been led to expect.
- We will not place unreasonable post-sale barriers in the way of our customers should they wish to change product, switch provider, submit a claim or make a complaint.
WPA as a not for profit company aims to provide excellent customer care and value. Over the last twelve years, no Financial Ombudsman Claims have been adjudicated against WPA. Over the same period, nearly £1billion has been paid in claims.
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If you would like to find out more about Treating Customers Fairly and how it affects you please visit the FSA website.
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