Our origins trace back to 1901 where we began as the Reading Working Peoples’ Voluntary Hospital Contributory Fund. Over a century later this fund has become WPA, remaining true to the principle of making healthcare affordable for hundreds and thousands of people, their families and companies.
WPA continue to innovate to offer the most competitive blend of premiums and benefits - giving excellent value to our customers, not short-term shareholder gains.
Throughout the UK WPA has over 80 local offices, providing a service with a personal touch. To find your nearest office, click here.
Our ethos is to put our customers at the centre of all that we do. We also firmly believe that customers should have the freedom to choose who treats them, when and where.
Our definition of this is to treat others as we wish to be treated ourselves. We continually work with passion and imagination to create affordable health insurance products designed to meet the needs of our customers. We are the only medical insurer to volunteer details of Ombudsman complaints against us and we always encourage feedback from our customers - be that good or bad. If you wish to make a complaint/provide feedback please do not hesitate to get in touch.
Underpinning our customer service is our International Standards Organisation Accreditations (ISO), ensuring that we have the processes in place to deliver the promises that we make to our customers. The four ISO Accreditations we have earned are the four pillars to our business, they are externally audited, regularly assessed and give our customers ´peace of mind´.