Privacy statement & Legal notices

FSA

WPA is authorised and regulated by the Financial Services Authority (FSA). Our registration (number 202608) can be checked on the FSA website www.fsa.gov.uk/register or by contacting the FSA on 0845 6061234. WPA Protocol PLC is a wholly owned subsidiary and appointed representative of WPA.

Terms and Conditions

By using this website you are agreeing to be bound by the terms of use set out in this notice which is to be governed by and construed in accordance with English Law.

Copyright and Registrations

Western Provident Association Limited is registered in England - company no. 475557. Its registered office is Rivergate House, Blackbrook Park, Taunton, Somerset TA1 2PE, telephone 01823 625000, fax 01823 623050.

WPA and the WPA logo are registered trademarks of Western Provident Association Limited. WPA owns copyright and all other intellectual property rights in the material appearing on this website (unless expressly indicated otherwise). You must not modify in any way or change the information available on this website.

Protecting Your Personal Information

At WPA it is a key priority to safeguard the privacy and security of your personal information whilst providing a service that fully meets your needs. WPA observes high standards of confidentiality and security in relation to the personal data we hold.

If you are buying a WPA policy and/or using this website you are consenting to the collection and processing of your personal information in accordance with the terms of this statement and/ or the terms of this statement as appropriate.

If you register with us you will have a user name and password. It is extremely important that you keep these safe and do not disclose them to anyone else.

Information which we hold on you as a customer will include your name, address, bank details and medical history. This will be stored and processed fairly and securely in accordance with the Data Protection Act 1988.

How we use information about you

To detect and prevent fraud or improper claims we may check your details with a fraud prevention agency/agencies.   If you give us false or inaccurate information and we reasonably suspect fraud, we will record and investigate this.  We work with other organisations including other insurers to pool information about applications or claims which are believed to be fraudulent.  Where potential fraud is notified to us, or identified by us, we will investigate this. 

  

We may use and disclose your information to provide our services, to administer your policy including  underwriting, claims processing,  assessment and analysis, to improve our services and to protect our interests.

  

We may share customer information, including medical information, in strict confidence, with other persons who provide a service to us, or act as agents, including our FSA registered Appointed Representatives and companies located outside the EEA.

 

We may also share medical information with those involved in a patient´s care or treatment eg their GP, specialist, therapist.

 

We may require your treatment provider to supply us with any information we feel reasonably appropriate in relation to the administration of the policy.

 

We never share any information about customers with third parties for marketing purposes

 

By becoming a WPA customer you are consenting to the use and disclosure of your data as set out above for yourself and your family members and you are consenting explicitly to the release of any appropriate information as above by your treatment provider to us.

 

Giving you information

We may advise you by letter, telephone, e-mail or otherwise of services or products which we believe you may be interested in.  If you do not wish to receive such information please tell us at any time.

 

You have a right to know what information we hold about you. We may request a small administration fee for supplying a copy of any personal information.

 

Disclaimer

WPA is not liable to any person for loss or damage arising (including without limitation, loss of business, profit or consequential loss) from the use or inability to use the website. The content of this website is not a substitute for professional medical advice or treatment. Practitioners and hospitals named on this website have met WPA´s recognition criteria but you should make your own full enquiries as to expertise.

The website contains links to other websites over which WPA has no control. It is the responsibility of third parties to ensure that all such material and websites comply with relevant laws and regulation. To the maximum extent permitted by law WPA disclaims all responsibility for such websites.

Links to the WPA website are not permitted without our prior consent.

Material posted on any comment or bulletin boards maintained by WPA represents the views of the authors and not of WPA.

Fraud Prevention

WPA will not tolerate fraud or corruption, and works actively to prevent money laundering.

WPA is a member of several widely known UK fraud prevention services and other organisations, whose members pool limited information about applications, claims or other records where there is evidence of fraud.

Where we are notified of, or identify, a potential fraud we will investigate and record this and notify appropriate legal and professional bodies.

If we obtain evidence of fraud or reckless or deliberate misrepresentation in relation to your plan we will take legal action for recovery of all losses to us, the interest on these sums and all associated costs.  This will involve recovery of any claims we have paid to you.

We reserve the right to make the plan void from the date it started and will not refund any premiums you have paid to us.

To find more information about fraud prevention please contact RiskReviewGroup@wpa.org.uk

Visitors to the website

Unless otherwise indicated to the contrary, content of this website is directed solely at people accessing the site from the United Kingdom, the Channel Islands and the Isle of Man. If you choose to access the website from other locations you are responsible for compliance with local laws and for assessing the extent to which local laws are applicable.

WebTrends cookies:

Usage of the WPA website is monitored through WebTrends. A WebTrends cookie is placed on your hard drive when you visit WPA. The cookie does not collect personal identifiable information such as name, age, phone number, e-mail address etc. This cookie is not removed when the browser is closed. This is because it is used to measure the number of users that return to the WPA website. It is WebTrends´ policy to use cookies only to collect anonymous visitor information like IP address, browser type (such as Internet Explorer or Netscape), referring pages, pages visited and time spent on the website in order to monitor traffic on the WPA website. You can find the WebTrends Privacy Policy here, which you can use to learn how they collect and use information.

WPA uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognise a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by an agency who works with DoubleClick. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number or e-mail address.

For more information about DoubleClick, including information about how to opt out of these technologies visit DoubleClick.

To Unsubscribe

If you want to unsubscribe, please advise us as follows:

  • E-mail us with your name, address and customer number
  • Telephone us between 8.00 am and 6.00 pm, Monday to Friday on 01823 625000.
  • Write to us at: WPA, Rivergate House, Blackbrook Park, Taunton, Somerset, TA1 2PE. Please quote your name, address and customer number. Please allow 4 days for the unsubscribe process to be completed.