Sign-In | Register

Privacy statement & Legal notices

FSA

WPA is authorised and regulated by the Financial Services Authority (FSA). Our registration can be checked on the FSA website www.fsa.gov.uk/register or by contacting the FSA on 0845 6061234. WPA Protocol PLC is a wholly owned subsidiary and appointed representative of WPA.

Terms and Conditions

By using this website you are agreeing to be bound by the terms of use set out in this notice which is to be governed by and construed in accordance with English Law.

Copyright and Registrations

Western Provident Association Limited is registered in England – company no. 475557. Its registered office is Rivergate House, Blackbrook Park, Taunton, Somerset TA1 2PE, telephone 01823 625000, fax 01823 623050.

WPA and the WPA logo are registered trademarks of Western Provident Association Limited. WPA owns copyright and all other intellectual property rights in the material appearing on this website (unless expressly indicated otherwise). You must not modify in any way or change the information available on this website.

Protecting Your Personal Information

At WPA it is a key priority to safeguard the privacy and security of your personal information whilst providing a service that meets your needs. WPA observes high standards of confidentiality and security in relation to the personal data we hold.

If you are buying a WPA policy you are consenting to the collection and processing of your personal information in accordance with the terms of this statement.

If you register with us you will have a user name and password. It is extremely important that you keep these safe and do not disclose them to anyone else.

Information which we hold on you as a customer will include your name, address, bank details and medical history. This will be stored and processed fairly and securely in accordance with the Data Protection Act 1988.

We may use or disclose your personal data in the following way:

  • To process your claims and administer your policy;
  • To liaise with your treatment provider regarding treatment details and costs;
  • To process claims that are also covered by another insurer or other party;
  • To help us develop services that we think may be in your interest;
  • For statistical analysis to help us to assess how the policy you belong to is used;
  • To detect and prevent fraud or improper claims. We may check your details with a fraud prevention agency/agencies and if you give us false or inaccurate information and we suspect fraud, we will record and investigate this.

In the course of administering your policy we may disclose:

  • Administration and claims data to the staff of WPA and its subsidiaries, agents including the FSA Appointed Representatives of WPA and medical advisors.
  • Data to countries outside the EEA which may not have data protection legislation in place. However, a contract will be held to ensure that your information is protected and we will remain bound by our obligations under the Data Protection Act.

We at WPA may advise you by letter, telephone, electronic mail or otherwise of other services or products which we believe that you may be interested in.

To help protect your interests and those of the Association, telephone conversations may be recorded for the purpose of ensuring an accurate record of discussions.

Please address all subject access requests to the General Manager Compliance at WPA, Rivergate House, Blackbrook Park, Taunton, Somerset TA1 2PE.

Disclaimer

WPA is not liable to any person for loss or damage arising (including without limitation, loss of business, profit or consequential loss) from the use or inability to use the website. The content of this website is not a substitute for professional medical advice or treatment. Practitioners and hospitals named on this website have met WPA’s recognition criteria but you should make your own full enquiries as to expertise.

The website contains links to other websites over which WPA has no control. It is the responsibility of third parties to ensure that all such material and websites comply with relevant laws and regulation. To the maximum extent permitted by law WPA disclaims all responsibility for such websites.

Links to the WPA website are not permitted without our prior consent.

Material posted on any comment or bulletin boards maintained by WPA represents the views of the authors and not of WPA.

Use of Website

Unless otherwise indicated to the contrary, content of this website is directed solely at people accessing the site from the United Kingdom, the Channel Islands and the Isle of Man. If you choose to access the website from other locations you are responsible for compliance with local laws and for assessing the extent to which local laws are applicable.

Fraud Prevention

WPA will not tolerate fraud or corruption, and works actively to prevent money laundering.

WPA is a member of several widely known UK fraud prevention services and other organisations, whose members pool limited information about applications, claims or other records where there is evidence of fraud.

Where we are notified of, or identify, a potential fraud we will investigate and record this and notify appropriate legal and professional bodies.

WPA will always seek to prosecute cases of fraud.

To find more information about fraud prevention please contact RiskReviewGroup@wpa.org.uk

Visitors to the website

When you access this website we may attach a cookie to your browser to enable us to identify your activity and future visits to the website. Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. This also enables us to provide you with a personalised service and to enable us to analyse each user´s pattern of browsing the web pages.

WPA use pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognise a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by an agency who works with DoubleClick. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number or e-mail address.

For more information about DoubleClick, including information about how to opt out of these technologies visit DoubleClick.

To Unsubscribe

If you want to unsubscribe, please advise us as follows:

  • E-mail us with your name, address and customer number
  • Telephone us between 8.00 am and 6.00 pm, Monday to Friday on 01823 625000.
  • Write to us at: WPA, Rivergate House, Blackbrook Park, Taunton, Somerset, TA1 2PE. Please quote your name, address and customer number.

Please allow 4 days for the unsubscribe process to be completed.