About

Find out more about what drives us to provide the best customer service

Treating Customers Fairly

  • As a company authorised and regulated by the Financial Services Authority (FSA) we are fully committed to the principles of Treating Customers Fairly (TCF).
  • Since 1991 WPA has settled claims exceeding £1.5 billion.
  • Total Insurance Ombudsman Bureau/Financial Ombudsman Service (FOS) adjudications against WPA in the same period have amounted to £58,098, with only 1 adjudication against WPA since 1996.


Year Complaints per 1000 customers
referred to the Ombudsman		 Complaints (per year) adjudicated against WPA by the Ombudsman
1997 0.10 0
1998 0.05 0
1999 0.10 0
2000 0.08 0
2001 0.05 0
2002 0.05 0
2003 0.03 0
2004 0.03 0
2005 0.02 0
2006 0.04 0
2007 0.02 0
2008 0.05 0
2009 0.04 1
2010 0.01 0
2011 0.01 0
Average 0.05 -


About WPA Health Insurance Plans Medical Provider Resources Customer Resources
How We Treat Our Customers Individual Health Insurance Apply for Provider Recognition Guide to making a claim
Careers Student Medical Insurance Contact Details Making a claim
British Standards Accreditations Over 65s Medical Insurance Guidance for Consultants Find a Local Representative
Give Your Feedback NHS Top-Up - Cash Plan Fee Search Find a Hospital
Phoning Us Dental Insurance Plan   Find a Medical Provider
Media Centre Business Health Insurance   Recommend a Friend