About - WPA Health Insurance

Find out more about what drives us to provide the best customer service

Treating Customers Fairly

  • As a company authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) we are fully committed to the principles of Treating Customers Fairly (TCF).
  • Since 1991 WPA has settled claims exceeding £1.8 billion.
  • Total Insurance Ombudsman Bureau/Financial Ombudsman Service (FOS) adjudications against WPA in the same period have amounted to £58,098, with only 1 adjudication against WPA since 1996.


Year Complaints per 1000 customers
referred to the Ombudsman		 Complaints (per year) adjudicated against WPA by the Ombudsman
1997 0.10 0
1998 0.05 0
1999 0.10 0
2000 0.08 0
2001 0.05 0
2002 0.05 0
2003 0.03 0
2004 0.03 0
2005 0.02 0
2006 0.04 0
2007 0.02 0
2008 0.05 0
2009 0.04 1
2010 0.01 0
2011 0.01 0
2012 0.01 0
Average 0.04 -


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