Ombudsman Complaints

Phone Us


Microscope

As a company authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) we are fully committed to the principles of Treating Customers Fairly (TCF).

In the last ten years WPA has settled some £0.9bn in claims with only 6 Financial Ombudsman Service (FOS) adjudications against us.

Year Complaints per 1000 customers referred to the Ombudsman Complaints (per year) adjudicated against WPA by the Ombudsman
2006 0.04 0
2007 0.02 0
2008 0.05 0
2009 0.04 1
2010 0.01 0
2011 0.01 0
2012 0.01 1
2013 0.03 1
2014 0.02 2
2015 0.03 1
Average 0.03 -