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Treating Customers Fairly

WPA´s overiding philosophy is to treat customers as we would want to be treated ourselves.

Over the last twelve years, no Financial Ombudsman Claims have been adjudicated against WPA. Over the same period, nearly £1billion has been paid in claims.



Year Complaints per 1000 customers referred to the Ombudsman Complaints per 1000 customers adjudicated against WPA by the Ombudsman
1997 0.10 0
1998 0.05 0
1999 0.10 0
2000 0.08 0
2001 0.05 0
2002 0.05 0
2003 0.03 0
2004 0.03 0
2005 0.02 0
2006 0.04 0
2007 0.02 0
Average 0.05 0