Career opportunities at WPA

Phone Us

WPA is one of the largest health insurers in the UK and is the acknowledged leader when it comes to customer satisfaction, delivering world class service and business excellence.

What can WPA offer you?

WPA can provide you with outstanding career opportunities, we will invest in your future with training and provide you with developmental opportunities.

We provide an excellent contemporary working environment which includes social areas, subsidised onsite catering facilities and a team spirit where everyone is working towards one common goal, namely delivering a service we are all proud of.

The benefits we offer are second to none, including an attractive basic salary with a structured salary progression for most positions. We offer a generous pension*, and both Medical* and Life Insurance.

Our holiday entitlement increases with length of service, and there is the option to purchase one week´s holiday. In addition we offer paid charity days per year, monthly awards to recognise staff achievements, a monthly company meeting and discounts at local retailers.

* Subject to terms and conditions

Customer Support Officer (CSO)

Salary: c£19k Pro Rata (£9.86 per hour)
Hours: 37 hours per week
Duration: Permanent
Location: Taunton

These roles are the main point of contact for our customers, answering their telephone calls and handling the general administration of their policies. WPA is known for our customer service and we believe that our customers deserve the best service possible. This is where the CSO role is crucial because you have to be great at talking and listening to our customers. We treat our customers as we would want to be treated ourselves, so building a good relationship with them is key. Every customer deserves to receive a quality service and at WPA, we understand that every customer is different. These positions are primarily Monday to Friday (office hours are 8am to 7pm), but some Saturday morning cover (9:00am - 12:00 noon) will be required on a rotational basis.

In summary, our ideal candidate will have the following:

  • Desire to be part of a team where the delivery of excellent customer service is key and always willing to go the extra mile;
  • Ability to demonstrate excellent customer service skills and a professional telephone manner;
  • Able to communicate with customers on a varied number of issues and having the ability to be empathetic is hugely important;
  • The right attitude, you must never go home at the end of the day thinking you could have done more;
  • Able to learn new systems and processes quickly in order to be able to make an immediate impact to team;
  • Attention to detail and excellent listening skills with the ability to take and relay information accurately;
  • Good knowledge of IT systems including email, internet and word;
  • Highly organised and has the ability to achieve targets to a high standard;
  • 5 GCSE´s (or equivalent) at C or above to include Maths and English.

Closing date for applications: This remains flexible subject to finding the right candidates but we encourage interested parties to apply as soon as possible.

Should you be interested in applying for this vacancy, please email for further information.

We are always interested in hearing from forward-thinking, dynamic individuals. If your skills and experience aren´t suited to our current vacancies, please feel free to email your CV to detailing the type of work you are searching for.

New - Become a WPA Healthcare Partner

The WPA Healthcare Partnership are looking for individuals who are:

  • Self-driven
  • Professional
  • Motivated to succeed
  • Business focused

If you feel you have the above attributes then this vacancy may be for you. The opportunity gives you the chance to become a Partner in the WPA Healthcare Practice. As a WPA Partner, you will promote our ethos of providing exemplary levels of customer service and actively endorse yourself as the ´local face of WPA´.

The initial fee of £9,200 (+ £2,500 fidelity bond) will enable you to gain your own UK territory in which to sell, advise and promote WPA´s healthcare products to individuals and companies. You will have the ability to work from home, be your own boss and build a successful business.

Current territories available:

  • Epsom
  • Hemel Hempstead
  • Oxford
  • Ipswich
  • Belfast
  • Chesterfield
  • Salisbury
  • Poole
  • Cheltenham
  • East Glasgow/Motherwell

Existing WPA Practices for sale:

  • Bolton
  • North Leeds
  • Sunbury/Twickenham

For more information contact Emily Stephenson on 01823 625120 or visit