Career opportunities at WPA

Phone Us


WPA is one of the largest health insurers in the UK and is the acknowledged leader when it comes to customer satisfaction, delivering world class service and business excellence.

What can WPA offer you?

WPA can provide you with outstanding career opportunities, we will invest in your future with training and provide you with developmental opportunities.

We provide an excellent contemporary working environment which includes social areas, subsidised onsite catering facilities and a team spirit where everyone is working towards one common goal, namely delivering a service we are all proud of.

The benefits we offer are second to none, including an attractive basic salary with a structured salary progression for most positions. We offer a generous pension*, and both Medical* and Life Insurance.

Our holiday entitlement increases with length of service, and there is the option to purchase one week´s holiday. In addition we offer paid charity days per year, monthly awards to recognise staff achievements, a monthly company meeting and discounts at local retailers.

* Subject to terms and conditions


BI Analyst

Salary: Subject to skills and experience
Hours: 37 hours per week
Duration: Permanent
Location: Taunton

We are seeking a Business Intelligence Analyst to join our BI Team. In this project based role you will extract, analyze and convert data into meaningful and actionable insights to inform all areas of business activity and decision making.

In summary, our ideal candidate will have the following:

  • A degree in a numerate subject with strong numerical reasoning and analytical skills;
  • A strong working knowledge of Excel and other MS applications is essential;
  • A working knowledge of data extraction and analytical tools is desirable. T-SQL experience is advantageous;
  • You will have strong communication skills and be confident presenting key insights to senior management, with the ability to influence both technical and non-technical stakeholders;
  • You will thrive in an environment that encourages you to pro-actively problem solve and adapt to a variety of challenges.

Closing date for applications: This remains flexible subject to finding the right candidates but we encourage interested parties to apply as soon as possible.

Should you be interested in applying for this vacancy, please email personnel.services@wpa.org.uk for further information.



Senior Clinical Case Manager

Salary: Starting salary £24.5k upwards (subject to skills and experience)
Hours: 37 hours per week
Duration: Permanent
Location: Taunton

The post holder will be empowered to carefully analyse medical cases (which can be of a challenging and complex nature) to ensure that the right clinical decision is made for our customers. Liaising directly with patients and specialists (including WPA´s Chief Medical Officer and Medical Advisors) is key, which will offer the chance to be continually exposed to a variety of medical disciplines. Working and contributing successfully in a highly professional medically qualified team, ensuring that appropriate advice is provided to all areas of the business.

In summary, our ideal candidate will have the following:

  • Relevant medical qualification (e.g. undergraduate or postgraduate in life sciences, nursing, paramedic or physiotherapy) or significant medical experience (e.g. pharmaceutical or theatre technician);
  • Knowledge in at least one of the following areas is essential: cardiology, oncology; orthopaedics, ophthalmology and psychology;
  • Able to deal with and trend complex medical situations and make recommendations for improvements to processes/rules/service;
  • Able to carry out medical research to support claim decisions and ensure current and accurate evidence to support claims advice;
  • Ability to liaise with customers/intermediaries and represent WPA professionally at all times;
  • Able to draft complex communication/case documents on behalf of senior managers;
  • Able to learn new systems and processes quickly in order to be able to make an immediate impact to team;
  • Attention to detail and excellent listening skills with the ability to take and relay information accurately;
  • Good knowledge of IT systems including email, internet and word;
  • Highly organised and has the ability to achieve targets to a high standard.

Closing date for applications: This remains flexible subject to finding the right candidates but we encourage interested parties to apply as soon as possible.

Should you be interested in applying for this vacancy, please email personnel.services@wpa.org.uk for further information.



Customer Support Officer (CSO)

Salary: c£19k Pro Rata (£9.86 per hour)
Hours: 37 hours per week
Duration: Permanent
Location: Taunton

These roles are the main point of contact for our customers, answering their telephone calls and handling the general administration of their policies. WPA is known for our customer service and we believe that our customers deserve the best service possible. This is where the CSO role is crucial because you have to be great at talking and listening to our customers. We treat our customers as we would want to be treated ourselves, so building a good relationship with them is key. Every customer deserves to receive a quality service and at WPA, we understand that every customer is different. These positions are primarily Monday to Friday (office hours are 8am to 7pm), but some Saturday morning cover (9:00am - 12:00 noon) will be required on a rotational basis.

In summary, our ideal candidate will have the following:

  • Desire to be part of a team where the delivery of excellent customer service is key and always willing to go the extra mile;
  • Ability to demonstrate excellent customer service skills and a professional telephone manner;
  • Able to communicate with customers on a varied number of issues and having the ability to be empathetic is hugely important;
  • The right attitude, you must never go home at the end of the day thinking you could have done more;
  • Able to learn new systems and processes quickly in order to be able to make an immediate impact to team;
  • Attention to detail and excellent listening skills with the ability to take and relay information accurately;
  • Good knowledge of IT systems including email, internet and word;
  • Highly organised and has the ability to achieve targets to a high standard;
  • 5 GCSE´s (or equivalent) at C or above to include Maths and English.

Closing date for applications: This remains flexible subject to finding the right candidates but we encourage interested parties to apply as soon as possible.

Should you be interested in applying for this vacancy, please email personnel.services@wpa.org.uk for further information.



Any information that you supply to WPA will be processed in accordance with the Data Protection Act 1998. For further details of our Information Security Policy please visit www.wpa.org.uk/privacy

In requesting further information from WPA about a vacancy, your contact information may be shared with a third party email marketing platform.

We are always interested in hearing from forward-thinking, dynamic individuals. If your skills and experience aren´t suited to our current vacancies, please feel free to email your CV to personnel.services@wpa.org.uk detailing the type of work you are searching for.



New - Become a WPA Healthcare Partner

The WPA Healthcare Partnership are looking for individuals who are:

  • Self-driven
  • Professional
  • Motivated to succeed
  • Business focused

If you feel you have the above attributes then this vacancy may be for you. The opportunity gives you the chance to become a Partner in the WPA Healthcare Practice. As a WPA Partner, you will promote our ethos of providing exemplary levels of customer service and actively endorse yourself as the ´local face of WPA´.

The initial fee of £9,200 (+ £2,500 fidelity bond) will enable you to gain your own UK territory in which to sell, advise and promote WPA´s healthcare products to individuals and companies. You will have the ability to work from home, be your own boss and build a successful business.

Current territories available:

  • Epsom
  • Hemel Hempstead
  • Oxford
  • Ipswich
  • Belfast
  • Chesterfield
  • Salisbury
  • Poole
  • Cheltenham
  • East Glasgow/Motherwell

Existing WPA Practices for sale:

  • Bolton
  • North Leeds
  • Sunbury/Twickenham

For more information contact Emily Stephenson on 01823 625120 or visit www.wpahealthcarepractice.co.uk