Career opportunities at WPA

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WPA is one of the largest health insurers in the UK and is the acknowledged leader when it comes to customer satisfaction, delivering world class service and business excellence.

What can WPA offer you?

WPA can provide you with outstanding career opportunities, we will invest in your future with training and provide you with developmental opportunities.

We provide an excellent contemporary working environment which includes social areas, subsidised onsite catering facilities and a team spirit where everyone is working towards one common goal, namely delivering a service we are all proud of.

The benefits we offer are second to none, including an attractive basic salary with a structured salary progression for most positions. We offer a generous pension*, and both Medical* and Life Insurance.

Our holiday entitlement increases with length of service, and there is the option to purchase one week´s holiday. In addition we offer paid charity days per year, monthly awards to recognise staff achievements, a monthly company meeting and discounts at local retailers.

* Subject to terms and conditions

Customer Support Officer

Salary: £18k Pro Rata (£9.36 per hour)
Hours: Part time (18 hours) 4pm - 7pm Monday - Friday, 9am - 12pm Saturday
Duration: Permanent
Location: Taunton

Working as a Customer Support Officer is working as the main point of contact for our customers, answering their telephone calls and if time permits, handling the straight-forward general administration of their policies. WPA is known for our customer service and we believe that our customers deserve the best service possible. This is where the CSO role is crucial because you have to be great at talking and listening to our customers. We treat our customers as we would want to be treated ourselves, so building up a good relationship with them is key. Every customer deserves to receive a quality service and at WPA, we understand that every customer is different.

In summary, our ideal candidate will have the following:

  • 5 GCSE’s (or equivalent) at C or above to include Maths and English;
  • The ability to achieve targets to a high standard through your ability to multitask;
  • The right attitude – you must never go home at the end of the day thinking you could have done more;
  • A passion for delivering excellent customer service at all times and the ability to understand the implications of getting it wrong;
  • The ability to be committed, loyal and hardworking due to the standards being high.

Closing date for applications: 16 September 2016 (subject to the role not being filled earlier).

Should you be interested in applying for this vacancy, please email your CV to

Clinical Support Specialist

Salary: Depending on skills and experience after successful probation
Hours: Full time (37 hours) ideally, but would consider part time for the right candidates (Monday to Friday)
Duration: Permanent
Location: Taunton

Working within WPA´s Centre of Clinical Excellence involves direct liaison with patients and specialists exposing you to a variety of complex medical disciplines, which will allow you to utilise the skills you already have and the new ones you will learn, whilst managing our complex medical cases. We are open to talking to people from the following clinical backgrounds, including oncology, genetics, musculoskeletal disorders, ophthalmology, cardiology and critical care.

Our medical cases can be challenging and complex, requiring careful analysis, clinical decision making and regularly liaising with our Chief Medical Officer and Medical Advisors, all of whom are practicing within the NHS and private sectors. You will work as part of a highly professional, qualified and experienced team who come from a variety of clinical and academic backgrounds, who have already made the transition into this exciting and interesting office environment.

Those undertaking this role will have regular, detailed clinical training from a variety of practicing consultants. This includes regular visits to surgical theatres and treatment centres, all with a view to increasing medical knowledge and building relationships with consultants and surgeons, to provide a better clinical outcome for the patient/customer.

In summary, our ideal candidate will have the following:

  • Life Science/Medical qualification (degree level or equivalent) or significant experience in a medical field;
  • Case-management/planning experience including direct customer/patient contact;
  • Experience/knowledge in a particular and relevant medical/academic field;
  • Presentation/training skills/ability to work with people at all levels;
  • Competent in Microsoft Office;
  • Passionate about providing excellent service to both external and internal customers.
  • Good communication skills, an eye for detail and a strong team player.

Closing date for applications: This remains flexible subject to finding the right candidates for these roles.

Should you be interested in applying for this vacancy, please email for further information.

We are always interested in hearing from forward-thinking, dynamic individuals. If your skills and experience aren´t suited to our current vacancies, please feel free to email your CV to detailing the type of work you are searching for.

New - Become a WPA Healthcare Partner

The WPA Healthcare Partnership are looking for individuals who are:

  • Self-driven
  • Professional
  • Motivated to succeed
  • Business focused

If you feel you have the above attributes then this vacancy may be for you. The opportunity gives you the chance to become a Partner in the WPA Healthcare Practice. As a WPA Partner, you will promote our ethos of providing exemplary levels of customer service and actively endorse yourself as the ´local face of WPA´.

The initial fee of £9,200 (+ £2,500 fidelity bond) will enable you to gain your own UK territory in which to sell, advise and promote WPA´s healthcare products to individuals and companies. You will have the ability to work from home, be your own boss and build a successful business.

Current territories available:

  • Belfast
  • Bristol
  • Poole

Existing WPA Practices for sale:

  • Bolton
  • North Leeds

For more information contact Emily Stephenson on 01823 625120 or visit