About - WPA Health Insurance

Western Provident Association
Rivergate House
Blackbrook Park, Taunton
Somerset, TA1 2PE
01823 625000

How to get here:
WPA is located at Blackbrook Park just off
Junction 25 of the M5. Satnav: TA1 2PE.
Parking: WPA has a private car park.
Public Transport: National Rail to Taunton Station.

Driving directions and map >

About WPA

A leading UK health insurer with a not-for-profit heritage of over 110 years. As a Provident Association we are passionate in providing exemplary levels of service for our customers - not short-term shareholder gains.

We have over 80 local offices across the UK providing a service with a personal touch. We give our customers the freedom to choose.

World Class standards of service with International Standards Organisation Accreditations (ISO) in all that we do.

Solvency and Financial Condition Report

The renewed regulatory framework applicable to the European insurance industry became effective from 1 January 2016. Under the new framework the Prudential Regulation Authority requires us to publish an annual Solvency and Financial Condition Report at the end of each financial year.

Fraud Prevention

To help protect your interests, and those of WPA, telephone conversations are recorded for the purposes of ensuring an accurate record of discussions.

To detect and prevent fraud, financial crime or improper claims we check details with fraud prevention agencies, other organisations and insurers. In the event of our suspicion, we will record and investigate, this includes working with fraud prevention agencies, other organisations and insurers to pool information about applications or claims which are believed to be fraudulent.

If false or inaccurate information is provided and fraud or financial crime is identified, details will be passed to fraud prevention agencies; other organisation and insurers to prevent fraud and money laundering.

If you would like to receive further details explaining how the information held by fraud prevention agencies may be used, please request this in writing or email: financialcrime@wpa.org.uk

We reserve the right to undertake credit checks for the purposes of identification and validation when applying to join WPA or when a claim is submitted.

On an ongoing basis, you are obliged to inform us if you have:

  • ever had insurance refused or cancelled by an insurance company;
  • ever had, or currently have, any criminal convictions (other than minor road traffic offences) evidencing fraud, theft or dishonesty, or any pending convictions, excluding convictions spent under the Rehabilitation of Offenders Act 1974;
  • within the last six years, been declared bankrupt, have unsatisfied County Court Judgments (CCJs), or entered into a debt management programme, or an Individual Voluntary Arrangement (IVA).

Treating Customers Fairly

WPA are one of the only insurers to volunteer details of ombudsman complaints against us.

Make a complaint/provide feedback


Head-office career opportunities

Become one of WPA´s Healthcare Partners in your area

Find your local WPA Healthcare Partner

WPA has over 80 local offices around the UK. Your local WPA Healthcare Partner will provide you with a personal localised service. To contact your local office simply enter the first part of your postcode below.

First part of postcode (eg. TA1)


To help protect your interests, and those of the Association, telephone conversations are recorded for the purposes of ensuring an accurate record of discussions.